As a partner, what resources can Twilio provide me for custom branding my short code?

Once you have paid for your short code, the following documents are available to partners by request:

  • Welcome package: a general overview of the short code process, with helpful resources for getting the most out of your short code.
  • Carrier compliance guidelines: we provide guidelines for short code advertising, opt-in message flows, and HELP and STOP messages. We also have guidelines for Canada and UK short codes, and sample message flows in Spanish (US) and French (CA).
  • Guidelines for special use cases: Medical information, location based services, emergency notifications, and more.
  • Guidelines for special application processes: Migrating a short code, transferring a CSCA/Neustar lease, and more.

Reach out to your Account Exec, or contact our Sales team for more information.

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