As a partner, what resources can Twilio provide me for white labeling my short code?

Once you have paid for your short code, the following documents are available to partners by request for white labeling:

  • Welcome package: a general overview of the short code process, with helpful resources for getting the most out of your short code.
  • Carrier compliance guidelines: we provide guidelines for short code advertising, opt-in message flows, and HELP and STOP messages. We also have guidelines for Canada and UK short codes, and sample message flows in Spanish (US) and French (CA).
  • Guidelines for special use cases (e.g. medical information, location based services, emergency notifications, etc).
  • Guidelines for special application processes (e.g. for migrating a short code, transferring a CSCA/Neustar lease, etc).
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