A2P 10DLC Campaign Vetting Delays: Twilio cannot approve 10DLC Campaigns ourselves, and must rely on third parties who control our connections to carriers to sign off. These external processes are creating several week delays for our customers. We continue to escalate these issues and are working to reduce delays wherever possible. Further details will be shared in the Campaign Vetting Changes article as they become available.

Who do I talk to for help with my short code?

You've reviewed our Short Code FAQs and you still need to talk to a human being about your short code? Never fear—we’re here to help!

If you have questions about your short code's current approval status or you want to apply for a new short code, you can visit the short code section of the console. If you have questions about the short code provisioning process, your short code program’s compliance with carrier guidelines, or short code billing issues, contact your Customer Success Manager. If you are a Partner, contact your Partner Account Manager.

If your short code is live and you have questions about troubleshooting, message delivery problems, or developing your short code app, contact our Support team.

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