Short codes are closely-regulated by carriers, so Twilio must collect specific information about your potential use case to ensure ongoing compliance with these regulations.
To start your short code application, follow these steps:
- Login to your Twilio account
- Click the Numbers link in the top navigation bar
- Click the Short Codes link
- Click the “Apply for a New Short Code” button
Clicking this button will begin your short code application. From here, you’ll need to answer each page of questions carefully. Once you have completed each question, please review the application for accuracy and completeness: inaccurate or incomplete information will greatly slow down the provisioning process and/or lead to rejection by the carriers. Finally, when you are satisfied with your answers, please hit the “submit” button at the end of the application.
If at any time you need to navigate away from your application, make sure to save your progress by clicking the red “Save” buttons anywhere they appear in the application process.
Please review the compliance guide to make sure your short code adheres to the guidelines.
Carriers have recently increased scrutiny of online advertising for short codes. Please make sure your website displays a Terms of Service that matches our sample ToS. You can integrate the information directly into an existing terms page. Please make sure the words HELP and STOP appear in bold.