A2P 10DLC Campaign Vetting Delays: We are experiencing delays while vetting 10DLC campaigns. Our third party is reviewing campaigns manually, and due to the high volume of requests, a queue has built up. Campaign reviews are expected to take longer. Twilio is working with the provider to help expedite this process. New details will be shared in our incident report as soon they become available.

Starting a Short Code Application

Short codes are closely-regulated by carriers, so Twilio must collect specific information about your potential use case to ensure ongoing compliance with these regulations.

You can access the Short Code section of your Twilio console directly to begin your application by logging into your Twilio account and following this link: https://www.twilio.com/console/sms/short-codes

Select Apply for a Short Code to get started.

Alternatively, you can navigate to the Short Code area by following these steps:

  1. Log in to your account at https://www.twilio.com/login
  2. Select (...) under the Home icon.
  3. Select Programmable SMS
  4. Select Senders.
  5. Select Short Codes.
  6. Select the Apply for a Short Code button.

From here, you’ll need to answer each page of questions carefully. Once you have completed each question, please review the application for accuracy and completeness: inaccurate or incomplete information will greatly slow down the provisioning process, and / or lead to rejection by the carriers. Finally, when you are satisfied with your answers, please hit the Submit button at the end of the application.

If at any time you need to navigate away from your application, make sure to save your progress by clicking the red Save buttons anywhere they appear in the application process.

Short Code applications are processed and viewable from the parent account, even when submitted from a subaccount. Once a Short Code has been provisioned, it can be moved to a subaccount.

Please review the compliance guide to make sure your short code adheres to the guidelines.

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