How can I cancel my short code?

If you’ve decided you no longer want your Twilio short code, please contact us at We will promptly follow up with you once we receive your request, and ask you to fill out a brief form.

As a reminder, please understand that once you cancel your short code the short code is no longer usable. If you ever decide that you would like to reactivate a cancelled short code in the future, we will first need to confirm that the short code is still available (it may not be), then we’ll need you to complete a new application, after which we can restart the full, multi-week provisioning process with carriers. For this reason, we suggest that you only cancel your short code if you have no future plans of ever using the code.

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