Question
How can I cancel my short code?
Product
Programmable Messaging
Answer
If you’ve decided you no longer want your Twilio short code, please send a cancellation form to shortcodes@twilio.com using the following cancellation form:
1. Account SID: {This is found on your Dashboard > Show API Credentials }
2. Short Code Country:
3. Short Code #: {12345 }
4. Please also let us know when you would like to cancel:
- Cancel immediately
- Keep service until end of lease
- At some point in the future (migration to another provider)
5. Why are you canceling?
- Not doing sufficient volume to justify a short code
- Cost
- Only needed it for a temporary project
- Did not provide expected ROI
- Found another provider
- Other (please let us know)
Note: This request must be sent at least one week before the renewal date, and it must come from an admin/owner of the Account SID.
As a reminder, please understand that once you cancel your short code the short code is no longer usable. If you ever decide that you would like to reactivate a cancelled short code in the future, we will first need to confirm that the short code is still available (it may not be), then we’ll need you to complete a new application, after which we can restart the full, multi-week provisioning process with carriers. For this reason, we suggest that you only cancel your short code if you have no future plans of ever using the code.
Note: In order to cancel a Canadian short code, the confirmation must also be collected from a Public Facing Brand (if this brand is not the current owner of the short code in Twilio).