What is Geomatch and how does it work?

The Copilot Geomatch feature automatically selects a Twilio phone number from your Messaging Service to match the destination of your recipient’s phone number. If no local phone number is available in your Messaging Service, Geomatch automatically fails over to an alternative phone number.

Country Code Geomatch

Messages sent with Copilot will automatically use a sending phone number from your Messaging Service that matches the country of the To or destination phone number. If your Messaging Service does not include a Twilio phone number from the same country as the destination, Twilio will attempt to send your message using a US-based phone number.

Notice: If your Messaging Service does not contain any local or US-based phone numbers, it will then try sending from a random phone number in the service. Your message will fail if there are no phone numbers in your Service that can deliver your message.

Area Code Geomatch

For messages sent with Copilot to the US and Canada, geographic proximity and area codes are taken into consideration when selecting a phone number. These messages will automatically use a sending phone number from your Messaging Service that matches the local area code of the To or destination phone number. If your Messaging Service does not include a Twilio phone number from the same area code as the destination, Twilio will attempt to send your message using a number with an overlay area code, an area code that services the same geographic region.

Notice: If your Messaging Service does not contain any local or overlay phone numbers, it will then try sending from a random US or Canadian phone number in the service. Your message will fail if there are no phone numbers in your Service that can deliver your message.

Configure Geomatch

To use Geomatch with Copilot, simply add phone numbers to your Messaging Service that match the countries of your end users. This can be done via Console, or the REST API.

When a phone number of a new geographic country is added to your Messaging Service, Twilio will automatically select and remap Sticky Sender so that the From number can match the same country as your recipient's phone number.

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