What is a Call SID?

Whenever a Twilio Programmable Voice, Elastic SIP or Client call is requested, Twilio will assign it a unique ID that we refer to as a Call SID. A Call SID is an important troubleshooting resource to provide Twilio support when you report a voice-related issue.

What are the different types of Call SIDs?

Each connection in to Twilio or out from Twilio is considered a separate call, and is assigned a unique Call SID. If a voice call with Twilio uses the <Dial> TwiML verb to create a bridged call out from Twilio, we would consider these parent and child calls.

For example, if you receive incoming calls to your Twilio number, and then forward the calls out to another phone number, you would see two separate calls in your logs:

  • An incoming call to your Twilio number - the parent call
  • An outgoing <Dial> call to the forwarding number - the child call.

Find a Call SID from Console

  1. Login to your Twilio account at www.twilio.com.
  2. Click Programmable Voice Icon_voice.png.
  3. Click Logs to view the Call log.
  4. Click a call of interest to view the details.
    Call_logs.png 

  5. The Call SID is the first item displayed. Any Child call SIDs will be displayed below.
    Call_details.png 

Find a Call SID via the REST API

To find the Call SID for a specific call via the REST API, make a GET request to the call list resource. This will return a list of calls associated with your account, along with the specific details.

How much do Twilio calls cost?

Twilio calls can vary in price depending on the call length, the destination, where the call was originated from, the Twilio call service(s) used (conference, recording, transcriptions, etc) and the Twilio product used. Please see our pricing sites for specifics:

 

 

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