A2P 10DLC Campaign Vetting Delays: Twilio cannot approve 10DLC Campaigns ourselves, and must rely on third parties who control our connections to carriers to sign off. These external processes are creating several week delays for our customers. We continue to escalate these issues and are working to reduce delays wherever possible. Further details will be shared in the Campaign Vetting Changes article as they become available.

What is a Call SID?

A Call SID is the unique ID for any incoming or outgoing voice call successfully created by Twilio’s API. It is a 34 character string that starts with CA....

You can find the SID for a specific call by looking at your Call logs in Console, or by making a request to the Calls List Resource via the REST API.


What are the different types of Call SIDs?

Each connection in to Twilio or out from Twilio is considered a separate call, and is assigned a unique Call SID. If a voice call with Twilio uses the <Dial> TwiML verb to create a bridged call out from Twilio, we would consider these parent and child calls.

For example, if you receive incoming calls to your Twilio number, and then forward the calls out to another phone number, you would see two separate calls in your logs:

  • An incoming call to your Twilio number - the parent call
  • An outgoing <Dial> call to the forwarding number - the child call.

Find a Call SID from Console

  1. Login to your Twilio account at www.twilio.com.
  2. Click Monitor 
  3. Click Logs
  4. Click on Calls to view the Call log.
  5. The Call SID is displayed in the call log listing.
    • Click a Call SID of interest to view the details for that Call SID. Any Child Call SIDs will be displayed below.

Find a Call SID via the REST API

To find the Call SID for a specific call via the REST API, make a GET request to the call list resource. This will return a list of calls associated with your account, along with the specific details.

How much do Twilio calls cost?

Twilio calls can vary in price depending on the call length, the destination, where the call was originated from, the Twilio call service(s) used (conference, recording, transcriptions, etc) and the Twilio product used. Please see our pricing sites for specifics:



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