A2P 10DLC Campaign Vetting Delays: Twilio cannot approve 10DLC Campaigns ourselves, and must rely on third parties who control our connections to carriers to sign off. These external processes are creating several week delays for our customers. We continue to escalate these issues and are working to reduce delays wherever possible. Further details will be shared in the Campaign Vetting Changes article as they become available.

What can Queue do?

<Queue> and <Enqueue> provide you with a simple way to line up your inbound callers and build applications from simple call waiting to dynamic call center capabilities. From it’s basic function to adding additional logic, here’s what you can do with Queue:

Automatic Bridging: Outbound calls that connect company reps by bridging them automatically to someone in the queue Hold Information: Update callers on their position and expected wait time Customized Actions: Create customized actions such as, after a five minute wait offer to call them back Personalized Experience: Customize the experience to each caller with product information or specific account information Informed Service: Enable “whispering” key information including wait time, location and account details for both caller and call recipient

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