Question

What can Queue do?

Product

Programmable Voice

Answer

<Queue> and <Enqueue> provide you with a simple way to line up your inbound callers and build applications from simple call waiting to dynamic call center capabilities. From it’s basic function to adding additional logic, here’s what you can do with Queue:

Automatic Bridging: Outbound calls that connect company reps by bridging them automatically to someone in the queue Hold Information: Update callers on their position and expected wait time Customized Actions: Create customized actions such as, after a five minute wait offer to call them back Personalized Experience: Customize the experience to each caller with product information or specific account information Informed Service: Enable “whispering” key information including wait time, location and account details for both caller and call recipient