A2P 10DLC Campaign Vetting Delays: We are experiencing delays while vetting 10DLC campaigns. Our third party is reviewing campaigns manually, and due to the high volume of requests, a queue has built up. Campaign reviews are expected to take longer. Twilio is working with the provider to help expedite this process. New details will be shared in our incident report as soon they become available.

What’s the difference between <Queue> and <Enqueue>?

<Enqueue> is used to line up the callers who have placed incoming phone call. <Queue> is the “line” where callers are waiting. Dialing into a <Queue> dequeues a waiting caller by connecting the call.

For example, let’s say you have a customer service hotline. Customers who are calling into your hotline will need to be enqueued in a line until an agent is available to answer their call. To do this you will use the <Enqueue> verb.

Now, you need to connect the support agent to your customers who are waiting. In order to do this, your application will use the <Dial> verb to have the agent call the <Queue>. Each time your agents <Dial> the <Queue>, one of the waiting customers will be dequeued and connected to the agent who initiated the <Dial>.

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