Potential Support Response Time Delays Due to Surge in Toll-Free Queries: We’re experiencing a surge in inquiries due to the November 8, 2023 Toll-Free Restricted Traffic Shutdown Deadline. We’re committed to helping you; please bear with us as there might be some delays. For more details, see Toll-Free Message Verification for US/Canada.

Do US toll-free numbers work internationally?

Calls from outside US/Canada to US toll-free Twilio numbers may not route, depending on the originating carrier. If they do route, then the caller would likely need to pay international dialing charges, just like for any other call to a US local phone number. To ensure the reliability of your service we recommend providing an alternate US local Twilio number for international callers.

Outbound international calls from US toll-free Twilio numbers will route normally if international dialing permissions are enabled.

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