A2P 10DLC Campaign Vetting Delays: Twilio cannot approve 10DLC Campaigns ourselves, and must rely on third parties who control our connections to carriers to sign off. These external processes are creating several week delays for our customers. We continue to escalate these issues and are working to reduce delays wherever possible. Further details will be shared in the Campaign Vetting Changes article as they become available.

How fast can I place or receive phone calls with Twilio?

There are some limitations to the number of simultaneous inbound and outbound calls that can be placed and received using Twilio's Programmable Voice, Client, and Elastic SIP Trunking products. This guide explains the restrictions for these products.

Outbound SIP and API request calls

By default, each Twilio account can make 1 outgoing call per-second (CPS). This rate limit applies to both Outbound API-requested Programmable Voice calls, and Elastic SIP Trunking calls. You can have as many concurrent calls as your servers will allow, but calls can only be placed at the rate of one per second.

Notice: API requests for calls that exceed the CPS rate limit will be queued, and executed as capacity is available.
Exceeding the CPS rate on an Elastic SIP Trunk will result in a failed call with a SIP 503 Trunk CPS limit exceeded response.

If your project requires additional outbound call throughput, you can increase your CPS limit from Twilio Console:

Outbound <Dial> calls

There is no rate limit for outgoing <Dial> calls for forwarding, conferencing, or Client. That said, there are limitations at the destination for these calls:

  • Twilio <Dial> forwarding to another phone number limitations depend on the destination phone number. Calls exceeding the limit may not connect or be marked busy.
  • Twilio <Conference> has a maximum limitation of 250 participants, but rooms can be configured to have a lower maximum. 
  • Twilio <Client> calls forwarded to a user who is already connected will fail with a SIP 486 Busy here response.

Incoming calls

Twilio places no limitations on the rate at which projects can receive inbound calls. Every incoming call received at your Twilio phone number corresponds to an HTTP request we submit to your webhook / request URL or SIP Trunk Origination URI. We recommend users make sure your server is capable of handling the load if you are expecting a large amount of concurrent inbound traffic.

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