A2P 10DLC Campaign Vetting Delays: We are experiencing delays while vetting 10DLC campaigns. Our third party is reviewing campaigns manually, and due to the high volume of requests, a queue has built up. Campaign reviews are expected to take longer. Twilio is working with the provider to help expedite this process. New details will be shared in our incident report as soon they become available.

Service continuity during the port-away process from Twilio

In accordance with general telecom industry practices, Twilio provides ongoing voice and SMS service to porting-away numbers for ten days after the scheduled port date. This practice provides for overlapping coverage, thereby minimizing the likelihood of downtime.

After that ten-day period, it is up to your new carrier to provide voice and SMS service because Twilio will no longer have control over the number. Therefore, as long as your new carrier executes the port properly and can provide both voice and SMS service, you should experience no downtime in connection with a port-away request.

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