A2P 10DLC Campaign Vetting Delays: Twilio cannot approve 10DLC Campaigns ourselves, and must rely on third parties who control our connections to carriers to sign off. These external processes are creating several week delays for our customers. We continue to escalate these issues and are working to reduce delays wherever possible. Further details will be shared in the Campaign Vetting Changes article as they become available.

Why should I provide a CSR with my port request?

A Customer Service Record (CSR) is the document of proof for a given phone number. Therefore, if you submit a CSR with your initial port request and ensure that the information on your LOA matches the information on the CSR, the likelihood that your port request proceeds without a hitch increases greatly. To ensure that your port request goes through as quickly as possible, you should provide a CSR with your port request whenever possible. While providing a CSR may require a little extra effort on the front end, it will likely save you time in the long run.

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