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Fax Support on Twilio

Twilio launched Programmable Fax to allow developers to simply send and receive faxes over the same reliable REST API you've come to expect. At this time, we have made the difficult decision to disable Programmable Fax for all accounts on December 17, 2021. For new and inactive accounts, access to Programmable Fax is disabled effective immediately. We recognize the challenges this decision might cause and have provided detailed migration plans to prevent disruptions.

Notice: For this FAQ in Japanese, see Twilio Programmable Fax のサポートについて.

Why is Twilio shutting down Fax?

Twilio launched Programmable Fax to allow developers to simply send and receive faxes over the same reliable REST API you've come to expect. As Twilio continues to scale globally, it is our goal to ensure there is operational excellence behind our APIs. Providing a reliable and secure global fax solution is resource-intensive. As we weighed priorities for 2021 and beyond, we made the difficult decision to disable access to Programmable Fax for any existing accounts by December 17, 2021.

We recognize the challenges this decision might cause and want to help with a seamless transition.

Can I get an extension beyond December 17, 2021?

Unfortunately no. We are allowing access, and providing support, for 12 months from the date of notification (until December 17, 2021). At that point, we will no longer provide the support and technical expertise necessary to maintain Fax as a channel. The migration plans are designed to help customers migrate to alternative solutions without disruption.

What happens after December 17, 2021?

Fax API calls will fail if made after December 17, 2021.

Additional Questions

If you have more questions, please contact the Twilio Support team.

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