SUPPORT.TWILIO.COM END OF LIFE NOTICE: This site, support.twilio.com, is scheduled to go End of Life on February 27, 2024. All Twilio Support content has been migrated to help.twilio.com, where you can continue to find helpful Support articles, API docs, and Twilio blog content, and escalate your issues to our Support team. We encourage you to update your bookmarks and begin using the new site today for all your Twilio Support needs.

Prevent Twilio from logging TwiML for data compliance

Twilio logs all TwiML responses from your application via the Request Inspector, a tool to debug call flows. Twilio retains these requests for 30 days. In some cases, you may need to disable this feature to meet data retention requirements. You can turn off the Request Inspector in a few simple steps:

  1. Login to your account at www.twilio.com/console.
  2. Click Voice from the navigation on the left (you may need to visit Explore Products first).
    Voice.png
  3. Click Settings -> General.
    Settings.png 
  4. Under Request Inspector, switch to Disabled.
    Disable.png 
  5. Click Save.
Have more questions? Submit a request
Powered by Zendesk