A2P 10DLC Campaign Vetting Delays: Twilio cannot approve 10DLC Campaigns ourselves, and must rely on third parties who control our connections to carriers to sign off. These external processes are creating several week delays for our customers. We continue to escalate these issues and are working to reduce delays wherever possible. Further details will be shared in the Campaign Vetting Changes article as they become available.

Prevent Twilio from logging TwiML for data compliance

Twilio logs all TwiML responses from your application via the Request Inspector, a tool to debug call flows. Twilio retains these requests for 30 days. In some cases, you may need to disable this feature to meet data retention requirements. You can turn off the Request Inspector in a few simple steps:

  1. Login to your account at www.twilio.com/console.
  2. Click Voice from the navigation on the left (you may need to visit Explore Products first).
  3. Click Settings -> General.
  4. Under Request Inspector, switch to Disabled.
  5. Click Save.
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