Twilio Support business hours

Twilio's Support teams work standard business hours (roughly 9:00 AM to 6:00 PM, Monday through Friday) in multiple countries throughout the Americas, APAC, and EMEA regions. This "follow the sun" philosophy is intended to help our customers receive the support they need, from a local specialist, during local business hours.

The following topics are covered in this guide:

Weekends and Holidays

Saturdays, Sundays, and local holidays are not considered "standard business hours". On these days, our staffing may be limited, which could delay responses. Below you will find the list of Twilio's observed holidays for 2020, along with the region in which observance takes place.

Notice: On weekends and observed holidays we will continue to prioritize your Priority 1 (Business Critical) and Priority 2 (Degraded Service) support requests. For full details, please see Twilio Support's Priority and Guaranteed Response Times.

Observed Holidays - Americas

Colombia

January 1 Wednesday New Year's Day
January 6 Monday Epiphany 
March 23 Monday St. Joseph's Day (observed)
April 9 Thursday Maundy Thursday
April 10 Friday Good Friday
May 1 Friday Labour Day
May 25 Monday Ascension Day 
June 15 Monday Corpus Christi
June 29 Monday Feast of St. Peter & St. Paul
July 20 Monday Independence Day
August 7 Friday Battle of Boyacá
August 17 Monday Assumption Day 
October 12 Monday Columbus Day
November 2 Monday All Saints' Day 
November 16 Monday Independence of Cartagena
December 8 Tuesday Feast of the Immaculate Conception
December 25 Friday Navidad (Christmas Day)

   

United States

January 1 Wednesday New Year's Day
January 20 Monday Martin Luther King Jr. Day
February 17 Monday Presidents' Day
April 10 Friday Good Friday
May 25 Monday Memorial Day
July 3 Friday Independence Day (observed)
September 7 Monday Labor Day
November 26 Thursday Thanksgiving Day
November 27 Friday Day After Thanksgiving
December 24 Thursday Christmas Eve
December 25 Friday Christmas Day

Observed Holidays - EMEA

Czech Republic

January 1 Wednesday New Year's Day
April 10 Friday Good Friday
April 13 Monday Easter Monday
May 1 Friday Labour Day
May 8 Friday Liberation Day
July 6 Monday St. Cyril and Methodius Day
October 28 Wednesday Foundation of the Independent Czechoslovak State
December 24 Thursday Christmas Eve
December 25 Friday Christmas Day
December 28 Monday St. Stephen's Day

   

Estonia

January 1 Wednesday New Year's Day
February 24 Monday Independence Day / Anniversary of the Republic of Estonia
April 10 Friday Good Friday
April 12 Sunday Easter Sunday
May 1 Friday Spring Day
May 31 Sunday Whitsunday
June 23 Tuesday Victory Day
June 24 Wednesday Midsummer Day / St. John's Day
August 20 Thursday Restoration of Independence Day
December 24 Thursday Christmas Eve
December 25 Friday Christmas Day
December 26 Saturday Boxing Day

   

France

January 1 Wednesday New Year's Day
April 10 Friday Good Friday
April 13 Monday Easter Monday
May 1 Monday Labour Day
May 8 Friday Victory Day in Europe
May 21 Thursday Ascension Day 
June 1 Monday Whit Monday
July 14 Tuesday Bastille Day
Nov 11 Wednesday Veteran's Day
December 25 Friday Christmas Day

   

Germany

January 1 Wednesday New Year's Day
March 8 Sunday Women's Day
April 10 Friday Good Friday
April 13 Monday Easter Monday
May 1 Friday Labour Day
May 8 Friday 75th Anniversary - End of WWII (Berlin)
May 21 Thursday Ascension Day
June 1 Monday Whit Monday
December 25 Friday Christmas Day
December 28 Monday Boxing Day

   

Ireland

January 1 Wednesday New Year's Day
March 17 Tuesday St. Patrick's Day
April 10 Friday Good Friday
April 13 Monday Easter Monday
May 4 Monday May Bank Holiday / May Day
June 1 Monday June Bank Holiday
August 3 Monday August Bank Holiday
October 26 Monday October Bank Holiday
December 25 Friday Christmas Day
December 28 Monday St. Stephen's Day

   

Spain

January 1 Wednesday New Year's Day
January 6 Monday Epiphany 
April 9 Thursday Maundy Thursday
April 10 Friday Good Friday
April 23 Thursday St. George's Day/Diada de Sant Jordi (Catalonia Only)
May 1 Friday Labour Day
May 2 Saturday Comunidad de Madrid Day
May 15 Friday San Isidro Day
August 15 Saturday Assumption of the Virgin Mary
October 9 Friday Valencia Community Day (Valencia Only)
October 12 Monday National Day (observed)
November 1 Sunday All Saints' Day
November 9 Monday Virgina de Almudena
December 7 Monday Constitution Day
December 8 Tuesday Immaculate Conception
December 25 Wednesday Navidad (Christmas Day)

   

Sweden

January 1 Wednesday New Year's Day
January 6 Monday Epiphany
April 10 Friday Good Friday
April 13 Monday Easter Monday
May 1 Friday Labour Day
June 1 Monday Whit Sunday (observed)
June 8 Thursday National Day (observed)
June 19 Friday Midsummer Eve (observed)
December 24 Thursday Christmas Eve (Julafton)
December 25 Friday Christmas Day (Juldagen)
December 28 Monday Second Day of Christmas (Andra juldagen)

   

United Kingdom

January 1 Wednesday New Year's Day
April 10 Friday Good Friday
April 13 Monday Easter Monday
May 8 Monday Early May Bank Holiday
May 25 Monday Spring Bank Holiday
August 31 Monday August / Summer Bank Holiday
December 25 Friday Christmas Day
December 28 Monday Boxing Day

Observed Holidays - APAC

Australia

January 1 Wednesday New Year's Day
January 27 Monday Australia Day (observed)
March 9 Monday Labour Day (Victoria)
April 10 Friday Good Friday
April 13 Monday Easter Monday
April 27 Monday Anzac Day
June 8 Monday Queen's Birthday
October 5 Monday Labour Day (New South Wales)
November 3 Tuesday Melbourne Cup Day (Victoria)
December 25 Friday Christmas Day
December 28 Monday Boxing Day

   

Hong Kong

January 1 Wednesday New Year's Day
January 25 Saturday Chinese Lunar New Year's Day
January 26 Sunday Second Day of Chinese Lunar New Year
January 27 Monday Third Day of Chinese Lunar New Year (observed holiday)
January 28 Tuesday Fourth Day of Chinese Lunar New Year (observed holiday)
April 4 Saturday Ching Ming Festival
April 10 Friday Good Friday
April 13 Monday Easter Monday
April 30 Thursday Birthday of Buddha (observed)
May 1 Friday Labour Day
June 1 Monday Dragon Boat Festival
July 1 Wednesday Hong Kong Special Admin. Region Establishment Day
October 1 Thursday National Day
October 26 Monday Chung Yeung Festival
December 25 Friday Christmas Day
December 28 Monday Boxing Day / First Weekday After Christmas

   

Japan

January 1 Wednesday New Year's Day
January 13 Monday Coming of Age Day
February 11 Tuesday National Foundation Day
February 24 Monday Emperor's Birthday (observed)
March 2 Friday Vernal Equinox
April 10 Friday Good Friday
April 29 Wednesday Shawa Day
May 4 Monday Greenery Day
May 5 Tuesday Children's Day
May 6 Wednesday Constitution Day
July 23 Thursday Marine/Sea Day
July 24 Friday Health & Sports Day
August 10 Monday Mountain Day
September 21 Monday Respect for the Aged Day
September 22 Tuesday Autumnal Equinox
November 3 Tuesday Culture Day
November 23 Monday Labor Thanksgiving Day

   

Singapore

January 1 Wednesday New Year's Day
January 25 Saturday Chinese Lunar New Year's Day
January 26 Sunday Second Day of Chinese Lunar New Year
January 27 Monday Third Day of Chinese Lunar New Year (observed holiday)
April 10 Friday Good Friday
May 1 Friday Labour Day
May 7 Thursday Vesak Day
May 25 Monday Hari Raya Puasa (observed)
July 31 Friday Hari Raya Haji
August 10 Monday National Day (observed)
November 16 Monday Deepavali (observed)
December 25 Friday Christmas Day
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