Twilio Support business hours

Our business hours cover Monday through Friday, 6:00 AM to 6:00 PM Pacific Time (US), excluding major holidays.

Notice: Observed holidays are not considered "business hours", so staffing may be limited. During this time we'll continue to prioritize business critical and degraded support requests, but response times may be delayed. For more details, please see Twilio Support's Priority and Guaranteed Response Times.

Here is the list of observed holidays (US) for 2019:

January 1st Tuesday New Year's Day
January 21st Monday Martin Luther King Jr. Day
February 18th Monday Presidents' Day
May 27th Monday Memorial Day
July 4th Thursday Independence Day
September 2nd Monday Labor Day
November 28th Thursday Thanksgiving Day
November 29th Friday Day After Thanksgiving
December 24th Tuesday Christmas Eve
December 25th Wednesday Christmas Day
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