Twilio's Support teams work standard business hours (roughly 9:00 AM to 6:00 PM, Monday through Friday) in multiple countries throughout the Americas, APAC, and EMEA regions. This "follow the sun" philosophy is intended to help our customers receive the support they need, from a local specialist, during local business hours.
Weekends and Holidays
Saturdays, Sundays, and local holidays are not considered "standard business hours". On these days, our staffing may be limited, which could delay responses. Below you will find the list of Twilio's observed holidays for 2019, along with the region in which observance takes place.
Notice: On weekends and observed holidays we will continue to prioritize your Priority 1 (Business Critical) and Priority 2 (Degraded Service) support requests. For full details, please see Twilio Support's Priority and Guaranteed Response Times.
| Q1 Date | Day | Holiday | Americas | APAC | EMEA |
| January 1 | Tuesday | New Year's Day | X | X | X |
| January 7 | Monday | Epiphany | X | ||
| January 21 | Monday | Martin Luther King Jr. Day | X | ||
| January 28 | Monday | Australia Day | X | ||
| February 5 | Tuesday | Chinese New Year | X | ||
| February 6 | Wednesday | Chinese New Year | X | ||
| February 7 | Thursday | Chinese New Year | X | ||
| February 18 | Monday | President's Day | X | ||
| February 24 | Sunday | Independence Day | X | ||
| March 18 | Monday | St Patricks Day | X |
| Q2 Date | Day | Holiday | Americas | APAC | EMEA |
| April 5 | Friday | Ching Ming Festival | X | ||
| April 18 | Thursday | Maundy Thursday | X | ||
| April 19 | Friday | Good Friday | X | X | |
| April 22 | Monday | Easter Monday | X | X | |
| April 25 | Thursday | Anzac Day | X | ||
| May 1 | Wednesday | Labour Day / Spring Day | X | X | |
| May 2 | Thursday | Madrid Day | X | ||
| May 6 | Monday | May Day / Early May Bank Holiday | X | ||
| May 13 | Monday | Birthday of Buddha | X | ||
| May 15 | Wednesday | San Isidro Day | X | ||
| May 20 | Monday | Vesak Day | X | ||
| May 27 | Monday | Memorial Day / Spring Bank Holiday | X | X | |
| June 3 | Monday | June Bank Holiday | X | ||
| June 5 | Wednesday | Hari Raya Puasa | X | ||
| June 7 | Friday | Dragon Boat Festival | X | ||
| June 10 | Monday | Queen's Birthday | X | ||
| June 23 | Sunday | Victoria Day | X | ||
| June 24 | Monday | Midsummer Day / St. John's Day | X |
| Q3 Date | Day | Holiday | Americas | APAC | EMEA |
| July 1 | Sunday | Establishment Day | X | ||
| July 4 | Thursday | Independence Day | X | ||
| August 5 | Monday | August Bank Holiday | X | ||
| August 9 | Friday | Singapore National Day | X | ||
| August 12 | Monday | Hari Raya Haji | X | ||
| August 15 | Thursday | Assumption Day | X | ||
| August 20 | Tuesday | Restoration Independence Day | X | ||
| August 26 | Monday | August / Summer Bank Holiday | X | ||
| September 2 | Monday | Labor Day | X |
| Q4 Date | Day | Holiday | Americas | APAC | EMEA |
| October 1 | Tuesday | National Day | X | ||
| October 7 | Monday | Chung Yeung Festival / Labour Day | X | ||
| October 28 | Monday | October Bank Holiday / Deepavali | X | X | |
| November 1 | Friday | All Saints' Day | X | ||
| November 28 | Thursday | Thanksgiving Day | X | ||
| November 29 | Friday | Day After Thanksgiving | X | ||
| December 6 | Friday | Constitution Day | X | ||
| December 9 | Monday | Immaculate Conception | X | ||
| December 24 | Tuesday | Christmas Eve | X | X | |
| December 25 | Wednesday | Christmas Day | X | X | X |
| December 26 | Thursday | Boxing Day / St. Stephen's Day | X | X |