Twilio's Support teams work standard business hours (roughly 9:00 AM to 6:00 PM, Monday through Friday) in multiple countries throughout the Americas, APAC, and EMEA regions. This "follow the sun" philosophy is intended to help our customers receive the support they need, from a local specialist, during local business hours.
The following topics are covered in this guide:
- Weekends and Holidays
- Observed Holidays - Americas
- Observed Holidays - EMEA
- Observed Holidays - APAC
Weekends and Holidays
Saturdays, Sundays, and local holidays are not considered "standard business hours". On these days, our staffing may be limited, which could delay responses. Below you will find the list of Twilio's observed holidays for 2020, along with the region in which observance takes place.
Notice: On weekends and observed holidays we will continue to prioritize your Priority 1 (Business Critical) and Priority 2 (Degraded Service) support requests. For full details, please see Twilio Support's Priority and Guaranteed Response Times.
Observed Holidays - Americas
Colombia |
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| January 1 | Wednesday | New Year's Day |
| January 6 | Monday | Epiphany |
| March 23 | Monday | St. Joseph's Day (observed) |
| April 9 | Thursday | Maundy Thursday |
| April 10 | Friday | Good Friday |
| May 1 | Friday | Labour Day |
| May 25 | Monday | Ascension Day |
| June 15 | Monday | Corpus Christi |
| June 29 | Monday | Feast of St. Peter & St. Paul |
| July 20 | Monday | Independence Day |
| August 7 | Friday | Battle of Boyacá |
| August 17 | Monday | Assumption Day |
| October 12 | Monday | Columbus Day |
| November 2 | Monday | All Saints' Day |
| November 16 | Monday | Independence of Cartagena |
| December 8 | Tuesday | Feast of the Immaculate Conception |
| December 25 | Friday | Navidad (Christmas Day) |
United States |
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| January 1 | Wednesday | New Year's Day |
| January 20 | Monday | Martin Luther King Jr. Day |
| February 17 | Monday | Presidents' Day |
| April 10 | Friday | Good Friday |
| May 25 | Monday | Memorial Day |
| July 3 | Friday | Independence Day (observed) |
| September 7 | Monday | Labor Day |
| November 26 | Thursday | Thanksgiving Day |
| November 27 | Friday | Day After Thanksgiving |
| December 24 | Thursday | Christmas Eve |
| December 25 | Friday | Christmas Day |
Observed Holidays - EMEA
Czech Republic |
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| January 1 | Wednesday | New Year's Day |
| April 10 | Friday | Good Friday |
| April 13 | Monday | Easter Monday |
| May 1 | Friday | Labour Day |
| May 8 | Friday | Liberation Day |
| July 6 | Monday | St. Cyril and Methodius Day |
| October 28 | Wednesday | Foundation of the Independent Czechoslovak State |
| December 24 | Thursday | Christmas Eve |
| December 25 | Friday | Christmas Day |
| December 28 | Monday | St. Stephen's Day |
Estonia |
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| January 1 | Wednesday | New Year's Day |
| February 24 | Monday | Independence Day / Anniversary of the Republic of Estonia |
| April 10 | Friday | Good Friday |
| April 12 | Sunday | Easter Sunday |
| May 1 | Friday | Spring Day |
| May 31 | Sunday | Whitsunday |
| June 23 | Tuesday | Victory Day |
| June 24 | Wednesday | Midsummer Day / St. John's Day |
| August 20 | Thursday | Restoration of Independence Day |
| December 24 | Thursday | Christmas Eve |
| December 25 | Friday | Christmas Day |
| December 26 | Saturday | Boxing Day |
France |
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| January 1 | Wednesday | New Year's Day |
| April 10 | Friday | Good Friday |
| April 13 | Monday | Easter Monday |
| May 1 | Monday | Labour Day |
| May 8 | Friday | Victory Day in Europe |
| May 21 | Thursday | Ascension Day |
| June 1 | Monday | Whit Monday |
| July 14 | Tuesday | Bastille Day |
| Nov 11 | Wednesday | Veteran's Day |
| December 25 | Friday | Christmas Day |
Germany |
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| January 1 | Wednesday | New Year's Day |
| March 8 | Sunday | Women's Day |
| April 10 | Friday | Good Friday |
| April 13 | Monday | Easter Monday |
| May 1 | Friday | Labour Day |
| May 8 | Friday | 75th Anniversary - End of WWII (Berlin) |
| May 21 | Thursday | Ascension Day |
| June 1 | Monday | Whit Monday |
| December 25 | Friday | Christmas Day |
| December 28 | Monday | Boxing Day |
Ireland |
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| January 1 | Wednesday | New Year's Day |
| March 17 | Tuesday | St. Patrick's Day |
| April 10 | Friday | Good Friday |
| April 13 | Monday | Easter Monday |
| May 4 | Monday | May Bank Holiday / May Day |
| June 1 | Monday | June Bank Holiday |
| August 3 | Monday | August Bank Holiday |
| October 26 | Monday | October Bank Holiday |
| December 25 | Friday | Christmas Day |
| December 28 | Monday | St. Stephen's Day |
Spain |
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| January 1 | Wednesday | New Year's Day |
| January 6 | Monday | Epiphany |
| April 9 | Thursday | Maundy Thursday |
| April 10 | Friday | Good Friday |
| April 23 | Thursday | St. George's Day/Diada de Sant Jordi (Catalonia Only) |
| May 1 | Friday | Labour Day |
| May 2 | Saturday | Comunidad de Madrid Day |
| May 15 | Friday | San Isidro Day |
| August 15 | Saturday | Assumption of the Virgin Mary |
| October 9 | Friday | Valencia Community Day (Valencia Only) |
| October 12 | Monday | National Day (observed) |
| November 1 | Sunday | All Saints' Day |
| November 9 | Monday | Virgina de Almudena |
| December 7 | Monday | Constitution Day |
| December 8 | Tuesday | Immaculate Conception |
| December 25 | Wednesday | Navidad (Christmas Day) |
Sweden |
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| January 1 | Wednesday | New Year's Day |
| January 6 | Monday | Epiphany |
| April 10 | Friday | Good Friday |
| April 13 | Monday | Easter Monday |
| May 1 | Friday | Labour Day |
| June 1 | Monday | Whit Sunday (observed) |
| June 8 | Thursday | National Day (observed) |
| June 19 | Friday | Midsummer Eve (observed) |
| December 24 | Thursday | Christmas Eve (Julafton) |
| December 25 | Friday | Christmas Day (Juldagen) |
| December 28 | Monday | Second Day of Christmas (Andra juldagen) |
United Kingdom |
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| January 1 | Wednesday | New Year's Day |
| April 10 | Friday | Good Friday |
| April 13 | Monday | Easter Monday |
| May 8 | Monday | Early May Bank Holiday |
| May 25 | Monday | Spring Bank Holiday |
| August 31 | Monday | August / Summer Bank Holiday |
| December 25 | Friday | Christmas Day |
| December 28 | Monday | Boxing Day |
Observed Holidays - APAC
Australia |
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| January 1 | Wednesday | New Year's Day |
| January 27 | Monday | Australia Day (observed) |
| March 9 | Monday | Labour Day (Victoria) |
| April 10 | Friday | Good Friday |
| April 13 | Monday | Easter Monday |
| April 27 | Monday | Anzac Day |
| June 8 | Monday | Queen's Birthday |
| October 5 | Monday | Labour Day (New South Wales) |
| November 3 | Tuesday | Melbourne Cup Day (Victoria) |
| December 25 | Friday | Christmas Day |
| December 28 | Monday | Boxing Day |
Hong Kong |
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| January 1 | Wednesday | New Year's Day |
| January 25 | Saturday | Chinese Lunar New Year's Day |
| January 26 | Sunday | Second Day of Chinese Lunar New Year |
| January 27 | Monday | Third Day of Chinese Lunar New Year (observed holiday) |
| January 28 | Tuesday | Fourth Day of Chinese Lunar New Year (observed holiday) |
| April 4 | Saturday | Ching Ming Festival |
| April 10 | Friday | Good Friday |
| April 13 | Monday | Easter Monday |
| April 30 | Thursday | Birthday of Buddha (observed) |
| May 1 | Friday | Labour Day |
| June 1 | Monday | Dragon Boat Festival |
| July 1 | Wednesday | Hong Kong Special Admin. Region Establishment Day |
| October 1 | Thursday | National Day |
| October 26 | Monday | Chung Yeung Festival |
| December 25 | Friday | Christmas Day |
| December 28 | Monday | Boxing Day / First Weekday After Christmas |
Japan |
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| January 1 | Wednesday | New Year's Day |
| January 13 | Monday | Coming of Age Day |
| February 11 | Tuesday | National Foundation Day |
| February 24 | Monday | Emperor's Birthday (observed) |
| March 2 | Friday | Vernal Equinox |
| April 10 | Friday | Good Friday |
| April 29 | Wednesday | Shawa Day |
| May 4 | Monday | Greenery Day |
| May 5 | Tuesday | Children's Day |
| May 6 | Wednesday | Constitution Day |
| July 23 | Thursday | Marine/Sea Day |
| July 24 | Friday | Health & Sports Day |
| August 10 | Monday | Mountain Day |
| September 21 | Monday | Respect for the Aged Day |
| September 22 | Tuesday | Autumnal Equinox |
| November 3 | Tuesday | Culture Day |
| November 23 | Monday | Labor Thanksgiving Day |
Singapore |
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| January 1 | Wednesday | New Year's Day |
| January 25 | Saturday | Chinese Lunar New Year's Day |
| January 26 | Sunday | Second Day of Chinese Lunar New Year |
| January 27 | Monday | Third Day of Chinese Lunar New Year (observed holiday) |
| April 10 | Friday | Good Friday |
| May 1 | Friday | Labour Day |
| May 7 | Thursday | Vesak Day |
| May 25 | Monday | Hari Raya Puasa (observed) |
| July 31 | Friday | Hari Raya Haji |
| August 10 | Monday | National Day (observed) |
| November 16 | Monday | Deepavali (observed) |
| December 25 | Friday | Christmas Day |