Our business hours cover Monday through Friday, 6:00 AM to 6:00 PM Pacific Time (US), excluding major holidays.
Notice: Observed holidays are not considered "business hours", so staffing may be limited. During this time we'll continue to prioritize business critical and degraded support requests, but response times may be delayed. For more details, please see Twilio Support's Priority and Guaranteed Response Times.
Here is the list of observed holidays (US) for 2019:
|January 1st||Tuesday||New Year's Day|
|January 21st||Monday||Martin Luther King Jr. Day|
|February 18th||Monday||Presidents' Day|
|May 27th||Monday||Memorial Day|
|July 4th||Thursday||Independence Day|
|September 2nd||Monday||Labor Day|
|November 28th||Thursday||Thanksgiving Day|
|November 29th||Friday||Day After Thanksgiving|
|December 24th||Tuesday||Christmas Eve|
|December 25th||Wednesday||Christmas Day|