Twilio Support business hours

Twilio's Support teams work standard business hours (roughly 9:00 AM to 6:00 PM, Monday through Friday) in multiple countries throughout the Americas, APAC, and EMEA regions. This "follow the sun" philosophy is intended to help our customers receive the support they need, from a local specialist, during local business hours.

The following topics are covered in this guide:

Weekends and Holidays

Saturdays, Sundays, and local holidays are not considered "standard business hours". On these days, our staffing may be limited, which could delay responses. Below you will find the list of regional holidays for 2021, with holidays Twilio observes on a non-standard date marked with an asterisk *.

Notice: On weekends and observed holidays we will continue to prioritize your Priority 1 (Business Critical) and Priority 2 (Degraded Service) support requests. For full details, please see Twilio Support's Priority and Guaranteed Response Times.

Observed Holidays - Americas

Brazil

January 1 Friday New Year's Day
January 25 Monday Anniversary of Sao Paulo City* (São Paulo)
February 15 Monday Carnival
February 16 Tuesday Carnival / Shrove Tuesday
April 2 Friday Good Friday / Telephone's Birthday
April 21 Wednesday Tiradentes Day
May 1 Saturday Labor Day
June 3 Thursday Corpus Christi* (São Paulo)
June 18 Friday Juneteenth*
July 9 Friday Sao Paulo State Day* (São Paulo)
September 7 Tuesday Our Lady of Aparecida / Children's Day
October 12 Tuesday Dia De La Raza / Columbus Day
November 2 Tuesday All Souls' Day 
November 15 Monday Republic Day
November 20 Saturday Black Awareness Day* (São Paulo)
December 24 Friday Christmas Eve
December 25 Saturday Christmas Day*

  

Canada

January 1 Friday New Year's Day
February 15 Monday Family Day
April 2 Friday Good Friday / Telephone's Birthday
May 24 Monday Victoria Day
June 18 Friday Juneteenth*
July 1 Thursday Canada Day
August 2 Monday First Monday in August
September 6 Monday Labour Day
October 11 Monday Thanksgiving Day
November 11 Thursday Remembrance Day
December 27 Monday Christmas Day*
December 28 Tuesday Boxing Day*

  

Colombia

January 1 Friday New Year's Day
January 11 Monday Epiphany 
March 22 Monday St. Joseph's Day
April 1 Thursday Maundy Thursday
April 2 Friday Good Friday / Telephone's Birthday
April 30 Friday Labour Day*
May 17 Monday Ascension Day 
June 7 Monday Corpus Christi
June 14 Monday Sacred Heart Day
June 18 Friday Juneteenth*
July 5 Monday Feast of St. Peter & St. Paul
July 20 Tuesday Independence Day
August 6 Friday Battle of Boyacá*
August 16 Monday Assumption Day
October 18 Monday Dia De La Raza / Columbus Day
November 1 Monday All Saints' Day
November 15 Monday Independence of Cartagena
December 8 Wednesday Feast of the Immaculate Conception
December 27 Monday Christmas Day*

   

United States

January 1 Friday New Year's Day
January 18 Monday Martin Luther King Jr. Day
February 15 Monday Presidents' Day
April 2 Friday Good Friday / Telephone's Birthday
May 31 Monday Memorial Day
June 18 Friday Juneteenth*
July 5 Monday Independence Day*
September 6 Monday Labor Day
November 11 Thursday Veterans Day
November 25 Thursday Thanksgiving Day
November 26 Friday Day After Thanksgiving
December 24 Friday Christmas Eve
December 27 Monday Christmas Day*

Observed Holidays - EMEA

Czechia

January 1 Friday New Year's Day
April 2 Friday Good Friday / Telephone's Birthday
April 5 Monday Easter Monday
May 1 Saturday Labour Day
May 8 Saturday Liberation Day
June 18 Friday Juneteenth*
July 5 Monday St. Cyril and Methodius Day / Jan Hus Day
July 6 Tuesday Anniversary of Martyrdom of Jan Hus
September 28 Tuesday Czech Statehood Day
October 28 Thursday Independence Day
November 17 Wednesday Freedom and Democracy Day
December 24 Thursday Christmas Eve
December 25 Saturday Christmas Day
December 26 Sunday Boxing Day

   

Estonia

January 1 Friday New Year's Day
February 24 Wednesday Independence Day
April 2 Friday Good Friday / Telephone's Birthday
May 1 Saturday Labor Day
May 23 Sunday Pentecost
June 18 Friday Juneteenth*
June 23 Wednesday Victory Day
June 24 Thursday Midsummer Day
August 20 Friday Independence Restoration Day
December 24 Friday Christmas Eve
December 25 Saturday Christmas Day
December 26 Sunday Boxing Day

Please note, working days are reduced by three hours for the day directly preceding the following holidays:

  • Christmas Eve (Dec. 24)
  • New Year's Day (Dec. 31)
  • Anniversary of the Republic of Estonia (Feb. 24)
  • Victory Day (June 23)

   

France

January 1 Friday New Year's Day
April 2 Friday Good Friday / Telephone's Birthday
April 5 Monday Easter Monday
May 7 Friday Victory Day*
May 13 Thursday Ascension Day
May 24 Monday Whit Monday
June 18 Friday Juneteenth*
July 14 Wednesday Bastille Day
August 16 Monday Assumption of Mary*
November 1 Monday All Saints' Day
November 11 Thursday Armistice Day
December 27 Monday Christmas Day*

   

Berlin, Germany

January 1 Friday New Year's Day
March 8 Monday International Women's Day
April 2 Friday Good Friday / Telephone's Birthday
April 5 Monday Easter Monday
May 1 Saturday Labour Day
May 13 Thursday Ascension Day
May 24 Monday Whit Monday
June 18 Friday Juneteenth*
October 3 Sunday Day of German Unity
December 25 Saturday Christmas Day
December 26 Sunday Boxing Day

   

Munich, Germany

January 1 Friday New Year's Day
January 6 Wednesday Epiphany
April 2 Friday Good Friday / Telephone's Birthday
April 5 Monday Easter Monday
May 1 Saturday Labour Day
May 13 Thursday Ascension Day
May 24 Monday Whit Monday
June 3 Thursday Corpus Christi
June 18 Friday Juneteenth*
August 15 Sunday Assumption Day
October 3 Sunday Day of German Unity
November 1 Monday All Saints' Day
December 25 Saturday Christmas Day
December 26 Sunday Boxing Day

   

Ireland

January 1 Friday New Year's Day
March 17 Wednesday St. Patrick's Day
April 2 Friday Good Friday / Telephone's Birthday
April 5 Monday Easter Monday
May 3 Monday May Bank Holiday / May Day
June 7 Monday June Bank Holiday
June 18 Friday Juneteenth*
August 2 Monday August Bank Holiday
October 25 Monday October Bank Holiday
December 27 Monday Christmas Day*
December 28 Tuesday St. Stephen's Day

   

Netherlands

January 1 Friday New Year's Day
April 2 Friday Good Friday / Telephone's Birthday
April 5 Monday Easter Monday
April 27 Tuesday King's Day
May 5 Wednesday Liberation Day
May 13 Thursday Ascension Day
May 24 Monday Whit Monday
June 18 Friday Juneteenth*
December 27 Monday Christmas Day*
December 28 Tuesday Boxing Day / Second Day of Christmas

   

Spain

January 1 Friday New Year's Day
January 6 Wednesday Epiphany
March 19 Friday Saint Joseph's Day
April 1 Thursday Maundy Thursday
April 2 Friday Good Friday / Telephone's Birthday
May 1 Saturday Labour Day
May 3 Monday Comunidad de Madrid Day
May 15 Saturday San Isidro Day
June 18 Friday Juneteenth*
October 12 Tuesday National Day
November 1 Monday All Saints' Day
November 9 Tuesday Virgina de Almudena
December 6 Monday Constitution Day
December 8 Wednesday Immaculate Conception
December 25 Saturday Christmas Day

   

Sweden

January 1 Friday New Year's Day
January 6 Wednesday Epiphany
April 2 Friday Good Friday / Telephone's Birthday
April 5 Monday Easter Monday
April 30 Friday Labour Day*
May 13 Thursday Ascension Day
May 24 Monday Whit Sunday*
June 7 Monday National Day*
June 18 Friday Juneteenth*
June 25 Friday Midsummer Eve*
December 24 Friday Christmas Eve (Julafton)
December 27 Monday Christmas Day (Juldagen)*
December 28 Tuesday Second Day of Christmas (Annandag Jul)*
December 31 Friday New Year's Eve

   

United Kingdom

January 1 Friday New Year's Day
April 2 Friday Good Friday / Telephone's Birthday
April 5 Monday Easter Monday
May 3 Monday May Day
May 31 Monday Late May Bank Holiday
June 18 Friday Juneteenth*
August 30 Monday August / Summer Bank Holiday
December 27 Monday Christmas Day*
December 28 Tuesday Boxing Day*

Observed Holidays - APAC

Australia

January 1 Friday New Year's Day
January 26 Tuesday Australia Day
March 8 Monday Labour Day (Victoria)
April 2 Friday Good Friday / Telephone's Birthday
April 5 Monday Easter Monday
April 26 Monday Anzac Day*
June 14 Monday Queen's Birthday
June 18 Friday Juneteenth*
October 4 Monday Labour Day (New South Wales)
TBD TBD Friday Before the AFL Grand Final (Victoria)
November 2 Tuesday Melbourne Cup Day (Victoria)
December 27 Monday Christmas Day*
December 28 Tuesday Boxing Day*

   

Hong Kong

January 1 Friday New Year's Day
February 12 Friday Chinese Lunar New Year's Day
February 13 Saturday Second Day of Chinese Lunar New Year
February 14 Sunday Third Day of Chinese Lunar New Year
February 15 Monday Fourth Day of Chinese Lunar New Year
April 2 Friday Good Friday / Telephone's Birthday
April 5 Monday Easter Monday / Ching Ming Festival*
April 6 Tuesday The day following Easter Monday
April 30 Friday Labour Day*
May 19 Wednesday Birthday of Buddha
June 14 Monday Dragon Boat Festival (Tuen Ng)
June 18 Friday Juneteenth*
July 1 Thursday HK Special Admin. Region Establishment Day
September 22 Wednesday The day following the Chinese Mid-Autumn Festival
October 1 Friday National Day
October 14 Thursday Chung Yeung Festival
December 27 Monday Christmas Day*
December 28 Tuesday Boxing Day / First Weekday After Christmas*

   

India

January 1 Friday New Year's Day
January 26 Tuesday Republic Day
March 29 Monday Holi
April 2 Friday Good Friday / Telephone's Birthday
April 13 Tuesday Ugadi
May 12 Wednesday Idul Fitr
June 18 Friday Juneteenth*
August 10 Tuesday Muharram
August 15 Sunday Independence Day
October 2 Saturday Gandhi Jayanti (Gandhi's Birthday)
October 15 Friday Vijayadashami
November 1 Monday Kannada Rajyotsava
November 5 Friday Diwali

   

Japan

January 1 Friday New Year's Day
January 11 Monday Coming of Age Day
February 11 Tuesday National Foundation Day
February 23 Tuesday Emperor's Birthday
March 20 Saturday Vernal Equinox
April 2 Friday Telephone's Birthday*
April 29 Thursday Shawa Day
May 3 Monday Constitution Day
May 4 Tuesday Greenery Day
May 5 Wednesday Children's Day
June 18 Friday Juneteenth*
July 22 Thursday Marine / Sea Day
July 23 Friday Mountain Day / Opening Ceremony
August 9 Monday Health and Sports Day / Closing Ceremony*
September 20 Monday Respect for the Aged Day
September 23 Thursday Autumnal Equinox
November 3 Wednesday Culture Day
November 23 Tuesday Labor Thanksgiving Day

   

Singapore

January 1 Friday New Year's Day
February 12 Friday First Day of Chinese Lunar New Year
February 15 Monday Second Day of Chinese Lunar New Year*
April 2 Friday Good Friday / Telephone's Birthday
May 3 Monday Labour Day*
May 13 Thursday Hari Raya Puasa
May 26 Wednesday Vesak Day (Buddha's Birthday)
June 18 Friday Juneteenth*
July 20 Tuesday Hari Raya Haji
August 9 Monday National Day
November 4 Thursday Deepavali
December 27 Monday Christmas Day*
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