Twilio Support business hours

Twilio's Support teams work standard business hours (roughly 9:00 AM to 6:00 PM, Monday through Friday) in multiple countries throughout the Americas, APAC, and EMEA regions. This "follow the sun" philosophy is intended to help our customers receive the support they need, from a local specialist, during local business hours.

Weekends and Holidays

Saturdays, Sundays, and local holidays are not considered "standard business hours". On these days, our staffing may be limited, which could delay responses. Below you will find the list of Twilio's observed holidays for 2019, along with the region in which observance takes place.

Notice: On weekends and observed holidays we will continue to prioritize your Priority 1 (Business Critical) and Priority 2 (Degraded Service) support requests. For full details, please see Twilio Support's Priority and Guaranteed Response Times.

Q1 Date Day Holiday Americas APAC EMEA
January 1 Tuesday New Year's Day X X X
January 7 Monday Epiphany     X
January 21 Monday Martin Luther King Jr. Day X    
January 28 Monday Australia Day   X  
February 5 Tuesday Chinese New Year   X  
February 6 Wednesday Chinese New Year   X  
February 7 Thursday Chinese New Year   X  
February 18 Monday President's Day X    
February 24 Sunday Independence Day     X
March 18 Monday St Patricks Day     X

  

Q2 Date Day Holiday Americas APAC EMEA
April 5 Friday Ching Ming Festival   X  
April 18 Thursday Maundy Thursday     X
April 19 Friday Good Friday   X X
April 22 Monday Easter Monday   X X
April 25 Thursday Anzac Day   X  
May 1 Wednesday Labour Day / Spring Day   X X
May 2 Thursday Madrid Day     X
May 6 Monday May Day / Early May Bank Holiday     X
May 13 Monday Birthday of Buddha     X
May 15 Wednesday San Isidro Day     X
May 20 Monday Vesak Day   X  
May 27 Monday Memorial Day / Spring Bank Holiday X   X
June 3 Monday June Bank Holiday     X
June 5 Wednesday Hari Raya Puasa   X  
June 7 Friday Dragon Boat Festival   X  
June 10 Monday Queen's Birthday   X  
June 23 Sunday Victoria Day     X
June 24 Monday Midsummer Day / St. John's Day     X

  

Q3 Date Day Holiday Americas APAC EMEA
July 1 Sunday Establishment Day   X  
July 4 Thursday Independence Day X    
August 5 Monday August Bank Holiday     X
August 9 Friday Singapore National Day   X  
August 12 Monday Hari Raya Haji   X  
August 15 Thursday Assumption Day     X
August 20 Tuesday Restoration Independence Day     X
August 26 Monday August / Summer Bank Holiday     X
September 2 Monday Labor Day X    

 

Q4 Date Day Holiday Americas APAC EMEA
October 1 Tuesday National Day   X  
October 7 Monday Chung Yeung Festival / Labour Day   X  
October 28 Monday October Bank Holiday / Deepavali   X X
November 1 Friday All Saints' Day     X
November 28 Thursday Thanksgiving Day X    
November 29 Friday Day After Thanksgiving X    
December 6 Friday Constitution Day     X
December 9 Monday Immaculate Conception     X
December 24 Tuesday Christmas Eve X   X
December 25 Wednesday Christmas Day X X X
December 26 Thursday Boxing Day / St. Stephen's Day   X X
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