Twilio's Support teams work standard business hours (roughly 9:00 AM to 6:00 PM, Monday through Friday) in multiple countries throughout the Americas, APAC, and EMEA regions. This "follow the sun" philosophy is intended to help our customers receive the support they need, from a local specialist, during local business hours.
The following topics are covered in this guide:
- Weekends and Holidays
- Observed Holidays - Americas
- Observed Holidays - EMEA
- Observed Holidays - APAC
Weekends and Holidays
Saturdays, Sundays, and local holidays are not considered "standard business hours". On these days, our staffing may be limited, which could delay responses. Below you will find the list of regional holidays for 2022, with holidays Twilio observes on a non-standard date marked with an asterisk *.
Notice: On weekends and observed holidays we will continue to prioritize your Priority 1 (Business Critical) and Priority 2 (Degraded Service) support requests. For full details, please see Twilio Support's Priority and Guaranteed Response Times.
Observed Holidays - Americas
Brazil |
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| January 1 | Saturday | New Year's Day |
| January 25 | Tuesday | Anniversary of Sao Paulo City (São Paulo) |
| February 28 | Monday | Carnival |
| March 1 | Tuesday | Carnival |
| April 15 | Friday | Good Friday / Telephone's Birthday |
| April 21 | Thursday | Tiradentes Day |
| May 1 | Sunday | Labor Day |
| June 16 | Thursday | Corpus Christi |
| June 20 | Monday | Juneteenth* |
| July 9 | Friday | Sao Paulo State Day (São Paulo) |
| September 7 | Wednesday | Independence Day |
| October 12 | Wednesday | Our Lady of Aparecida |
| November 2 | Wednesday | All Souls' Day |
| November 15 | Tuesday | Republic Day |
| November 20 | Sunday | Black Awareness Day |
| December 24 | Saturday | Christmas Eve |
| December 25 | Monday | Christmas Day |
| December 31 | Friday | New Year's Eve |
Canada |
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| January 3 | Monday | New Year's Day* |
| February 21 | Monday | Family Day |
| April 15 | Friday | Good Friday / Telephone's Birthday |
| May 23 | Monday | Victoria Day |
| June 20 | Monday | Juneteenth* |
| July 1 | Friday | Canada Day |
| August 1 | Monday | Civic Day |
| September 5 | Monday | Labour Day |
| October 10 | Monday | Thanksgiving Day |
| November 11 | Friday | Remembrance Day |
| December 26 | Monday | Boxing Day |
| December 27 | Tuesday | Christmas Day* |
Colombia |
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| January 1 | Saturday | New Year's Day |
| January 10 | Monday | Epiphany |
| March 21 | Monday | St. Joseph's Day |
| April 14 | Thursday | Maundy Thursday |
| April 15 | Friday | Good Friday / Telephone's Birthday |
| May 1 | Sunday | Labour Day |
| May 30 | Monday | Ascension Day |
| June 20 | Monday | Corpus Christi / Juneteenth |
| June 27 | Monday | Sacred Heart Day |
| July 4 | Monday | Feast of St. Peter & St. Paul |
| July 20 | Wednesday | Independence Day |
| August 7 | Sunday | Battle of Boyacá |
| August 15 | Monday | Assumption Day |
| October 17 | Monday | Dia De La Raza / Columbus Day |
| November 7 | Monday | All Saints' Day |
| November 14 | Monday | Independence of Cartagena |
| December 8 | Wednesday | Feast of the Immaculate Conception |
| December 25 | Sunday | Christmas Day |
United States |
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| January 3 | Monday | New Year's Day* |
| January 17 | Monday | Martin Luther King Jr. Day |
| February 21 | Monday | Presidents' Day |
| April 15 | Friday | Good Friday / Telephone's Birthday |
| May 30 | Monday | Memorial Day |
| June 20 | Monday | Juneteenth* |
| July 4 | Monday | Independence Day |
| September 5 | Monday | Labor Day |
| November 11 | Friday | Veterans Day |
| November 24 | Thursday | Thanksgiving Day |
| November 25 | Friday | Day After Thanksgiving |
| December 23 | Friday | Christmas Eve* |
| December 26 | Monday | Christmas Day* |
Observed Holidays - EMEA
Czechia |
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| January 1 | Saturday | New Year's Day |
| April 15 | Friday | Good Friday / Telephone's Birthday |
| April 18 | Monday | Easter Monday |
| May 1 | Sunday | Labour Day |
| May 8 | Sunday | Liberation Day |
| June 20 | Sunday | Juneteenth* |
| July 5 | Tuesday | St. Cyril and Methodius Day / Jan Hus Day |
| July 6 | Wednesday | Anniversary of Martyrdom of Jan Hus |
| September 28 | Wednesday | Czech Statehood Day |
| October 28 | Friday | Independence Day |
| November 17 | Thursday | Freedom and Democracy Day |
| December 24 | Saturday | Christmas Eve |
| December 25 | Sunday | Christmas Day |
| December 26 | Monday | Boxing Day |
Estonia |
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| January 1 | Saturday | New Year's Day |
| February 24 | Thursday | Independence Day |
| April 15 | Friday | Good Friday / Telephone's Birthday |
| May 1 | Sunday | Labor Day |
| June 20 | Monday | Juneteenth* |
| June 23 | Thursday | Victory Day |
| June 24 | Friday | Midsummer Day |
| August 20 | Saturday | Independence Restoration Day |
| December 24 | Saturday | Christmas Eve |
| December 25 | Sunday | Christmas Day |
| December 26 | Monday | Boxing Day |
Please note, working days are reduced by three hours for the day directly preceding the following holidays:
- Independence Day (Feb 24)
- Victoria Day (Jun 23)
France |
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| January 3 | Monday | New Year's Day* |
| April 15 | Friday | Good Friday / Telephone's Birthday |
| April 18 | Monday | Easter Monday |
| May 2 | Monday | Labour Day* |
| May 9 | Monday | Victory Day |
| May 26 | Thursday | Ascension Day |
| June 6 | Monday | Whit Monday |
| June 20 | Monday | Juneteenth* |
| July 14 | Thursday | Bastille Day |
| August 15 | Monday | Assumption Day |
| November 1 | Tuesday | All Saints' Day |
| November 11 | Friday | Armistice Day |
| December 26 | Monday | Christmas Day* |
Berlin, Germany |
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| January 1 | Saturday | New Year's Day |
| March 8 | Tuesday | International Women's Day |
| April 15 | Friday | Good Friday / Telephone's Birthday |
| April 18 | Monday | Easter Monday |
| May 1 | Sunday | Labour Day |
| May 26 | Thursday | Ascension Day |
| June 6 | Monday | Whit Monday |
| June 20 | Monday | Juneteenth* |
| October 3 | Monday | Day of German Unity |
| December 25 | Sunday | Christmas Day |
| December 26 | Monday | Boxing Day |
Munich, Germany |
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| January 1 | Saturday | New Year's Day |
| January 6 | Thursday | Epiphany |
| April 15 | Friday | Good Friday / Telephone's Birthday |
| April 18 | Monday | Easter Monday |
| May 1 | Sunday | Labour Day |
| May 26 | Thursday | Ascension Day |
| June 6 | Monday | Whit Monday |
| June 16 | Thursday | Corpus Christi |
| June 20 | Monday | Juneteenth* |
| August 15 | Monday | Assumption Day |
| October 3 | Monday | Day of German Unity |
| November 1 | Tuesday | All Saints' Day |
| December 25 | Sunday | Christmas Day |
| December 26 | Monday | Boxing Day |
Ireland |
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| January 3 | Monday | New Year's Day* |
| March 17 | Thursday | St. Patrick's Day |
| April 15 | Friday | Good Friday / Telephone's Birthday |
| April 18 | Monday | Easter Monday |
| May 2 | Monday | May Bank Holiday / May Day |
| June 6 | Monday | June Bank Holiday |
| June 20 | Friday | Juneteenth* |
| August 1 | Monday | August Bank Holiday |
| October 31 | Monday | October Bank Holiday |
| December 26 | Monday | Christmas Day* |
| December 27 | Tuesday | St. Stephen's Day* |
Netherlands |
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| January 3 | Monday | New Year's Day |
| April 15 | Friday | Good Friday / Telephone's Birthday |
| April 18 | Monday | Easter Monday |
| April 27 | Wednesday | King's Day |
| May 5 | Thursday | Liberation Day |
| May 26 | Thursday | Ascension Day |
| June 6 | Monday | Whit Monday |
| June 20 | Monday | Juneteenth* |
| December 26 | Monday | Boxing Day / Second Day of Christmas* |
| December 27 | Tuesday | Christmas Day* |
Spain |
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| January 1 | Saturday | New Year's Day |
| January 6 | Thursday | Epiphany |
| March 19 | Saturday | Saint Joseph's Day |
| April 14 | Thursday | Maundy Thursday |
| April 15 | Friday | Good Friday / Telephone's Birthday |
| May 1 | Sunday | Labour Day |
| May 2 | Monday | Comunidad de Madrid Day |
| May 15 | Sunday | San Isidro Day |
| June 20 | Monday | Juneteenth* |
| October 12 | Wednesday | National Day |
| November 1 | Tuesday | All Saints' Day |
| November 9 | Wednesday | Virgina de Almudena |
| December 6 | Tuesday | Constitution Day |
| December 8 | Thursday | Immaculate Conception |
| December 25 | Sunday | Christmas Day |
Sweden |
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| January 3 | Monday | New Year's Day* |
| January 6 | Thursday | Epiphany |
| April 15 | Friday | Good Friday / Telephone's Birthday |
| April 18 | Monday | Easter Monday |
| May 2 | Monday | Labour Day* |
| May 26 | Thursday | Ascension Day |
| June 6 | Monday | National Day / Whit Sunday* |
| June 20 | Monday | Juneteenth* |
| June 24 | Friday | Midsummer Eve* |
| November 4 | Friday | All Saints' Day* |
| December 23 | Friday | Christmas Eve (Julafton)* |
| December 26 | Monday | Second Day of Christmas (Annandag Jul) |
| December 27 | Tuesday | Christmas Day (Juldagen)* |
| December 30 | Friday | New Year's Eve* |
United Kingdom |
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| January 3 | Monday | New Year's Day* |
| April 15 | Friday | Good Friday / Telephone's Birthday |
| April 18 | Monday | Easter Monday |
| May 2 | Monday | May Day |
| June 2 | Thursday | Late May Bank Holiday |
| June 3 | Friday | Extra bank holiday for the Queen's jubilee |
| June 20 | Monday | Juneteenth* |
| August 29 | Monday | August / Summer Bank Holiday |
| December 26 | Monday | Boxing Day |
| December 27 | Tuesday | Christmas Day* |
Observed Holidays - APAC
Australia |
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| January 3 | Monday | New Year's Day* |
| January 26 | Wednesday | Australia Day |
| March 14 | Monday | Labour Day (Victoria) |
| April 15 | Friday | Good Friday / Telephone's Birthday |
| April 18 | Monday | Easter Monday |
| April 25 | Monday | Anzac Day |
| June 13 | Monday | Queen's Birthday |
| June 20 | Monday | Juneteenth* |
| October 3 | Monday | Labour Day (New South Wales) |
| TBD | TBD | Friday Before the AFL Grand Final (Victoria) |
| November 1 | Tuesday | Melbourne Cup Day (Victoria) |
| December 26 | Monday | Boxing Day |
| December 27 | Tuesday | Christmas Day* |
Hong Kong |
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| January 3 | Monday | New Year's Day* |
| February 1 | Tuesday | Chinese Lunar New Year's Day |
| February 2 | Wednesday | Second Day of Chinese Lunar New Year |
| February 3 | Thursday | Third Day of Chinese Lunar New Year |
| April 5 | Tuesday | Ching Ming Festival |
| April 15 | Friday | Good Friday / Telephone's Birthday |
| April 18 | Monday | Easter Monday |
| May 2 | Monday | Labour Day* |
| May 9 | Monday | Birthday of Buddha* |
| June 3 | Friday | Dragon Boat Festival (Tuen Ng) |
| June 20 | Monday | Juneteenth* |
| July 1 | Friday | HK Special Admin. Region Establishment Day |
| September 12 | Monday | The day following the Chinese Mid-Autumn Festival |
| October 1 | Saturday | National Day |
| October 4 | Tuesday | Chung Yeung Festival |
| December 26 | Monday | First Weekday After Christmas |
| December 27 | Tuesday | The Second Weekday After Christmas Day |
India |
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| January 26 | Wednesday | Republic Day |
| March 17 | Thursday | Holi |
| April 2 | Saturday | Ugadi |
| April 15 | Friday | Good Friday / Telephone's Birthday |
| May 3 | Tuesday | Basava Jayanthi / Akshaya Tritiya, Khutub-E-Ramzan |
| June 20 | Monday | Juneteenth* |
| August 9 | Tuesday | Last Day of Moharam |
| August 15 | Monday | Independence Day |
| October 2 | Sunday | Gandhi Jayanti (Gandhi's Birthday) |
| October 5 | Wednesday | Vijaya Dashami |
| October 26 | Wednesday | Diwali |
| November 1 | Tuesday | Kannada Rajyotsava |
| November 8 | Tuesday | Guru Nanak Jayanti |
Japan |
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| January 1 | Saturday | New Year's Day |
| January 10 | Monday | Coming of Age Day |
| February 11 | Friday | National Foundation Day |
| February 23 | Wednesday | Emperor's Birthday |
| March 21 | Monday | Vernal Equinox |
| April 15 | Friday | Telephone's Birthday |
| April 29 | Friday | Shōwa Day |
| May 3 | Tuesday | Constitution Day |
| May 4 | Wednesday | Greenery Day |
| May 5 | Thursday | Children's Day |
| June 20 | Monday | Juneteenth* |
| July 18 | Monday | Marine / Sea Day |
| August 11 | Thursday | Mountain Day |
| September 19 | Monday | Respect for the Aged Day |
| September 23 | Friday | Autumnal Equinox |
| October 10 | Monday | Health and Sports Day |
| November 3 | Thursday | Culture Day |
| November 23 | Wednesday | Labor Thanksgiving Day |
Singapore |
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| January 3 | Saturday | New Year's Day* |
| February 1 | Tuesday | First Day of Chinese Lunar New Year |
| February 2 | Wednesday | Second Day of Chinese Lunar New Year |
| April 15 | Friday | Good Friday / Telephone's Birthday |
| May 2 | Monday | Labour Day |
| May 3 | Tuesday | Hari Raya Puasa |
| May 16 | Monday | Vesak Day (Buddha's Birthday) |
| June 20 | Monday | Juneteenth* |
| July 11 | Monday | Hari Raya Haji* |
| August 9 | Tuesday | National Day |
| October 24 | Monday | Deepavali |
| December 26 | Monday | Christmas Day* |