Overview
Twilio's Support teams work standard business hours (roughly 9:00 AM to 6:00 PM, Monday through Friday) in multiple countries throughout the Americas, APAC, and EMEA regions. This "follow the sun" philosophy is intended to help our customers receive the support they need across global business hours.
The following topics are covered in this guide:
- Weekends and Holidays
- Observed Holidays - Americas
- Observed Holidays - EMEA
- Observed Holidays - APAC
What You Need To Know
Weekends and Holidays
Saturdays, Sundays, and local holidays are not considered "standard business hours". On these days, our staffing may be limited, which could delay responses. Below you will find the list of regional holidays for 2026, with holidays Twilio observes on a non-standard date marked with an asterisk *.
Notice: On weekends and observed holidays we will continue to prioritize your Priority 1 (Business Critical) and Priority 2 (Degraded Service) support requests. For full details, please see Twilio Support's Priority and Guaranteed Response Times.
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Observed Holidays - Americas
Brazil | ||
| January 1 | Thursday | New Year's Day |
| January 26 | Monday | Anniversary of Sao Paulo City (São Paulo) |
| February 16 | Monday | Carnival |
| February 17 | Tuesday | Carnival |
| February 18 | Wednesday | Griz Wednesday - post Carnival |
| April 3 | Friday | Good Friday / Telephone's Birthday |
| April 21 | Tuesday | Tiradentes Day |
| May 1 | Friday | Labor Day |
| June 4 | Thursday | Corpus Christi |
| June 19 | Friday | Juneteenth |
| July 9 | Thursday | Sao Paulo State Day (São Paulo) |
| September 7 | Monday | Independence Day |
| October 12 | Monday | Our Lady of Aparecida |
| November 2 | Monday | All Souls' Day |
| November 16 | Monday | Republic Day |
| November 20 | Friday | Black Awareness Day |
| December 24 | Thursday | Christmas Eve |
| December 25 | Friday | Christmas Day |
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Canada | ||
| January 1 | Thursday | New Year's Day |
| February 16 | Monday | Family Day |
| April 3 | Friday | Good Friday / Telephone's Birthday |
| April 6 | Monday | Easter Monday |
| May 18 | Monday | Victoria Day |
| June 19 | Friday | Juneteenth |
| July 1 | Wednesday | Canada Day |
| August 3 | Monday | Civic Day |
| September 7 | Monday | Labour Day |
| September 30 | Wednesday | National Day for Truth and Reconciliation |
| October 12 | Monday | Thanksgiving Day |
| November 11 | Wednesday | Remembrance Day |
| December 25 | Friday | Christmas Day |
| December 28 | Monday | Boxing Day* |
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Colombia | ||
| January 1 | Thursday | New Year's Day |
| January 12 | Monday | Epiphany |
| March 23 | Monday | St. Joseph's Day |
| April 1 | Wednesday | Family Day |
| April 2 | Thursday | Maundy Thursday |
| April 3 | Friday | Good Friday / Telephone's Birthday |
| May 1 | Friday | Labour Day |
| May 18 | Monday | Ascension Day |
| June 8 | Monday | Corpus Christi |
| June 15 | Monday | Sacred Heart Day |
| June 19 | Friday | Juneteenth |
| June 29 | Monday | Feast of Saint Peter and Paul |
| July 20 | Thursday | Independence Day |
| August 7 | Friday | Battle of Boyacá |
| August 17 | Monday | Assumption Day |
| October 12 | Monday | Dia De La Raza / Columbus Day |
| November 2 | Monday | All Saints' Day* |
| November 16 | Monday | Independence of Cartagena* |
| December 8 | Tuesday | Feast of the Immaculate Conception |
| December 25 | Friday | Christmas Day |
| December 31 | Thursday | Family Day |
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Mexico | ||
| January 1 | Thursday | New Year's Day |
| February 2 | Monday | Constitution Day |
| March 16 | Monday | Benito Juarez Day |
| April 2 | Thursday | Maundy Thursday |
| April 3 | Friday | Good Friday / Telephone's Birthday |
| May 1 | Friday | Labour Day |
| June 19 | Friday | Juneteenth |
| September 16 | Wednesday | Mexican Independence Day |
| November 2 | Monday | All Saints (Dia de los Muertos) |
| November 16 | Monday | Revolution Day |
| December 25 | Friday | Christmas Day |
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United States | ||
| January 1 | Thursday | New Year's Day |
| January 19 | Monday | Martin Luther King Jr. Day |
| February 16 | Monday | Presidents' Day |
| April 3 | Friday | Good Friday / Telephone's Birthday |
| May 25 | Monday | Memorial Day |
| June 19 | Friday | Juneteenth |
| July 3 | Friday | Independence Day* |
| September 7 | Monday | Labor Day |
| November 11 | Wednesday | Veterans Day* |
| November 26 | Thursday | Thanksgiving Day |
| November 27 | Friday | Day After Thanksgiving |
| December 24 | Thursday | Christmas Eve |
| December 25 | Friday | Christmas Day |
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Observed Holidays - EMEA
Czechia | ||
| January 1 | Thursday | New Year's Day |
| April 3 | Friday | Good Friday / Telephone's Birthday |
| April 6 | Monday | Easter Monday |
| May 1 | Friday | Labour Day |
| May 8 | Friday | Liberation Day |
| June 19 | Friday | Juneteenth |
| July 6 | Monday | Anniversary of Martyrdom of Jan Hus |
| September 28 | Monday | Czech Statehood Day |
| October 28 | Wednesday | Independence Day* |
| November 17 | Tuesday | Freedom and Democracy Day |
| December 24 | Thursday | Christmas Eve |
| December 25 | Friday | Christmas Day |
| December 28 | Monday | Boxing Day |
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Estonia | ||
| January 1 | Thursday | New Year's Day |
| February 24 | Tuesday | Independence Day |
| April 3 | Friday | Good Friday / Telephone's Birthday |
| April 6 | Monday | Easter Sunday* |
| May 1 | Friday | Labor Day |
| May 25 | Monday | Whit Sunday* |
| June 19 | Friday | Juneteenth |
| June 23 | Tuesday | Victory Day / Midsummer Day |
| August 20 | Thursday | Independence Restoration Day |
| December 24 | Thursday | Christmas Eve |
| December 25 | Friday | Christmas Day |
| December 26 | Monday | Boxing Day |
Please note, working days are reduced by three hours for the day directly preceding the following holidays:
- Independence Day (Feb 24)
- Victory Day (Jun 23)
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France | ||
| January 1 | Thursday | New Year's Day |
| April 3 | Friday | Good Friday / Telephone's Birthday |
| April 6 | Monday | Easter Monday |
| May 1 | Friday | Labour Day |
| May 8 | Friday | Victory Day |
| May 14 | Thursday | Ascension Day |
| May 25 | Monday | Whit Monday |
| June 19 | Friday | Juneteenth |
| July 14 | Tuesday | Bastille Day |
| August 14 | Friday | Assumption Day* |
| November 2 | Monday | All Saints' Day* |
| November 11 | Wednesday | Armistice Day |
| December 25 | Friday | Christmas Day |
| December 28 | Monday | Stephen's Day* |
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Berlin, Germany | ||
| January 1 | Thursday | New Year's Day |
| March 9 | Monday | International Women's Day* |
| April 3 | Friday | Good Friday / Telephone's Birthday |
| April 6 | Monday | Easter Monday |
| May 1 | Friday | Labour Day |
| May 14 | Thursday | Ascension Day |
| May 25 | Monday | Whit Monday |
| June 19 | Friday | Juneteenth |
| October 2 | Friday | Day of German Unity* |
| December 25 | Friday | Christmas Day |
| December 28 | Monday | Boxing Day* |
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Munich, Germany | ||
| January 1 | Thursday | New Year's Day |
| January 6 | Tuesday | Epiphany |
| April 3 | Friday | Good Friday / Telephone's Birthday |
| April 6 | Monday | Easter Monday |
| May 1 | Friday | Labour Day |
| May 14 | Thursday | Ascension Day |
| May 25 | Monday | Whit Monday |
| June 4 | Thursday | Corpus Christi |
| June 19 | Friday | Juneteenth |
| August 14 | Friday | Assumption Day* |
| October 2 | Friday | Day of German Unity* |
| November 2 | Monday | All Saints' Day* |
| December 25 | Friday | Christmas Day |
| December 28 | Monday | Boxing Day* |
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Ireland | ||
| January 1 | Thursday | New Year's Day |
| February 2 | Monday | St. Brigid’s Day |
| March 17 | Tuesday | St. Patrick's Day |
| April 3 | Friday | Good Friday / Telephone's Birthday |
| April 6 | Monday | Easter Monday |
| May 4 | Monday | May Bank Holiday / May Day |
| June 1 | Monday | June Bank Holiday |
| June 19 | Friday | Juneteenth |
| August 3 | Monday | August Bank Holiday |
| October 26 | Monday | October Bank Holiday |
| December 25 | Friday | Christmas Day |
| December 28 | Monday | St. Stephen's Day * |
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Netherlands | ||
| January 1 | Thursday | New Year's Day |
| April 3 | Friday | Good Friday / Telephone's Birthday |
| April 6 | Monday | Easter Monday |
| April 27 | Monday | King's Day |
| May 5 | Tuesday | Liberation Day |
| May 14 | Thursday | Ascension Day |
| May 25 | Monday | Whit Monday |
| June 19 | Friday | Juneteenth |
| December 25 | Friday | Christmas Day |
| December 28 | Monday | Boxing Day / Second Day of Christmas * |
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Poland | ||
| January 1 | Thursday | New Year's Day |
| January 6 | Tuesday | Epiphany |
| April 6 | Monday | Easter Monday |
| May 1 | Friday | Labour Day |
| May 4 | Monday | Constitution Day* |
| May 25 | Monday | Whitsun / Pentecost * |
| June 4 | Thursday | Corpus Christi |
| June 19 | Friday | Juneteenth |
| August 14 | Friday | St. Mary’s Ascension Day* |
| November 2 | Monday | All Saints Day* |
| November 11 | Wednesday | Independence Day |
| December 25 | Friday | Christmas Day |
| January 1 | Thursday | New Year's Day |
| January 6 | Tuesday | Epiphany |
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Serbia | ||
| January 1 | Thursday | New Year's Day |
| January 2 | Friday | New Year's Holiday |
| January 7 | Wednesday | Orthodox Christmas Day |
| February 16 | Monday | National Holiday |
| April 10 | Friday | Orthodox Good Friday |
| April 11 | Saturday | Orthodox Holy Saturday |
| April 12 | Sunday | Orthodox Easter Day |
| April 13 | Monday | Orthodox Easter Monday |
| May 1 | Friday | Labor Day |
| June 19 | Friday | Juneteenth |
| November 11 | Wednesday | Armistice Day |
| January 1 | Thursday | New Year's Day |
| January 2 | Friday | New Year's Holiday |
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Spain | ||
| January 1 | Thursday | New Year's Day |
| January 6 | Tuesday | Epiphany |
| March 19 | Thursday | Saint Joseph's Day |
| April 2 | Thursday | Maundy Thursday |
| April 3 | Friday | Good Friday / Telephone's Birthday |
| May 1 | Friday | Labour Day |
| May 15 | Friday | San Isidro Day |
| June 19 | Friday | Juneteenth |
| August 14 | Friday | Asunción de la Virgen* |
| October 12 | Monday | National Day |
| November 2 | Monday | All Saints' Day * |
| November 9 | Monday | Virgina de Almudena |
| December 7 | Monday | Constitution Day* |
| December 8 | Tuesday | Immaculate Conception |
| December 25 | Friday | Christmas Day |
| January 1 | Thursday | New Year's Day |
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Sweden | ||
| January 1 | Thursday | New Year's Day |
| January 6 | Tuesday | Epiphany |
| April 3 | Friday | Good Friday / Telephone's Birthday |
| April 6 | Monday | Easter Monday |
| May 1 | Friday | Labour Day |
| May 14 | Thursday | Ascension Day |
| May 25 | Monday | Whit Sunday * |
| June 19 | Friday | Juneteenth |
| June 19 | Friday | Midsummer Eve |
| November 6 | Friday | All Saints' Day |
| December 24 | Thursday | Christmas Eve (Julafton) |
| December 25 | Friday | Christmas Day (Juldagen) |
| January 1 | Thursday | New Year's Day |
| January 6 | Tuesday | Epiphany |
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United Kingdom | ||
| January 1 | Thursday | New Year's Day |
| April 3 | Friday | Good Friday / Telephone's Birthday |
| April 6 | Monday | Easter Monday |
| May 4 | Monday | May Day |
| May 25 | Monday | Late May Bank Holiday |
| June 19 | Friday | Juneteenth |
| August 31 | Monday | August / Summer Bank Holiday |
| December 25 | Friday | Christmas Day |
| December 28 | Monday | Boxing Day * |
| January 1 | Thursday | New Year's Day |
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Observed Holidays - APAC
Australia | ||
| January 1 | Thursday | New Year's Day |
| January 26 | Monday | Australia Day |
| March 9 | Monday | Labour Day (Victoria) |
| April 3 | Friday | Good Friday / Telephone's Birthday |
| April 6 | Monday | Easter Monday |
| June 8 | Monday | Queen's Birthday |
| June 19 | Friday | Juneteenth |
| October 5 | Monday | Labour Day (New South Wales) |
| TBD | TBD | Friday Before the AFL Grand Final (Victoria) |
| November 3 | Tuesday | Melbourne Cup Day (Victoria) |
| December 25 | Friday | Christmas Day |
| December 28 | Monday | Boxing Day * |
| January 1 | Thursday | New Year's Day |
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Hong Kong | ||
| January 1 | Thursday | New Year's Day |
| February 17 | Tuesday | First Day of Chinese Lunar New Year |
| February 18 | Wednesday | Second Day of Chinese Lunar New Year |
| February 19 | Thursday | Third Day of Chinese Lunar New Year |
| February 20 | Friday | Fourth Day of Chinese Lunar New Year |
| April 3 | Friday | Good Friday / Telephone's Birthday |
| April 6 | Monday | Easter Monday |
| May 1 | Friday | Labour Day |
| May 25 | Monday | Birthday of Buddha* |
| June 19 | Friday | Juneteenth |
| July 1 | Wednesday | HK Special Admin. Region Establishment Day |
| October 1 | Thursday | National Day |
| October 19 | Monday | Chung Yeung Festival |
| December 25 | Friday | Christmas Day |
| December 28 | Monday | The First Weekday After Christmas Day * |
| January 1 | Thursday | New Year's Day |
| February 17 | Tuesday | First Day of Chinese Lunar New Year |
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India | ||
| January 1 | Thursday | New Year's Day |
| January 26 | Monday | Republic Day |
| March 19 | Thursday | Ugadi / Gudi Padwa |
| April 3 | Friday | Good Friday / Telephone's Birthday |
| March 20 | Friday | Idul Fitr * |
| May 1 | Friday | May Day |
| June 19 | Friday | Juneteenth |
| May 27 | Wednesday | Bakrid / Eid al Adha / Muharram |
| August 15 | Saturday | Independence Day |
| October 2 | Friday | Gandhi Jayanti (Gandhi's Birthday) |
| October 20 | Tuesday | Vijaya Dashami |
| November 2 | Monday | Kannada Rajyotsava * |
| November 9 | Monday | Diwali |
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Japan | ||
| January 1 | Thursday | New Year's Day |
| January 12 | Monday | Coming of Age Day |
| February 11 | Wednesday | National Foundation Day |
| February 23 | Monday | Emperor's Birthday |
| March 20 | Friday | Vernal Equinox |
| April 3 | Friday | Telephone's Birthday |
| April 29 | Wednesday | Shōwa Day |
| May 4 | Monday | Greenery Day |
| May 5 | Tuesday | Children's Day |
| June 19 | Friday | Juneteenth |
| July 20 | Monday | Marine / Sea Day |
| August 11 | Tuesday | Mountain Day |
| September 21 | Monday | Respect for the Aged Day |
| September 23 | Wednesday | Autumnal Equinox |
| October 12 | Monday | Health and Sports Day |
| November 3 | Tuesday | Culture Day |
| November 23 | Monday | Labor Thanksgiving Day |
| January 1 | Thursday | New Year's Day |
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Singapore | ||
| January 1 | Thursday | New Year's Day |
| February 17 | Tuesday | First Day of Chinese Lunar New Year |
| February 18 | Wednesday | Second Day of Chinese Lunar New Year |
| April 3 | Friday | Good Friday / Telephone's Birthday |
| March 20 | Friday | Hari Raya Puasa * |
| May 1 | Friday | Labour Day |
| June 1 | Monday | Vesak Day (Buddha's Birthday) * |
| June 19 | Friday | Juneteenth |
| May 27 | Wednesday | Hari Raya Haji |
| August 10 | Monday | National Day* |
| November 9 | Monday | Deepavali |
| December 25 | Friday | Christmas Day |
| January 1 | Thursday | New Year's Day |
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