How do I add, remove, or modify users on my Twilio account? – Twilio Support

Objective

Account Owners and Administrators can add and remove users to their Twilio account. They also have the power to change a users role, controlling their account access level. This guide explains how to add, remove, and modify users via Console.

Product

Twilio Account Management

User Account Permission/Role(s) Required

Owner, Administrator

Procedure

Notice for Organizations

If your Twilio account is part of an Organization, you will need to go to the Admin Center to manage users. You can also invite users to the Organization’s managed accounts outside of the Organization. Please follow the steps here.

For more information about the difference between Organization managed users and independent users, please refer to our documentation here.

Add a new user to your Account

Login to your account at www.twilio.com/console.
Click the Accounts drop-down menu, and then select the desired account you wish to give the new user access to.
Note: Click View all accounts if your desired account is not listed, or click Go to Admin Center to add users to an Organization.
Click Account (top right dropdown) > Manage users.
Click the Invite button to invite a new user.
Enter the new user's email address, and then select their desired role. When finished, click Send Invitation.
Note: You can select Administrator to give the new user permissions for all of the roles. The Developer, Billing Manager, and Support roles allow you to select more than one as needed. For full details, see What's the difference between user roles.
New users will receive an email offering access to this Twilio account. Users will need to accept the invitation before they are able to access the account.

Resend an account invitation

Account invitations expire if they are not accepted in time. If users do not accept the invitation in time, you can resend the invitation from the Invited Users page:

Find the invited user, and then click the "Actions" menu and select Resend Invite.
Confirm the Resending of the Invite.

Change a user's role

Login to your account at www.twilio.com/console.
Click the Accounts drop-down menu, and then select the desired account you wish to give the new user access to.
Note: Click View all accounts if your desired account is not listed, or click Go to Admin Center to add users to an Organization.
Click Account (top right dropdown) > Manage users.
Click the users Name you would like to change the role for.
Select the desired role(s) and click on Save.

Note: You can set only one of the Owner or Administrator roles. However, for the Developer, Billing Manager, or Support role, you can select multiple roles.
In case you are downgrading the role of an Administrator - you must disable it first and confirm, then assign Billing manager, Developer or Support role to them.
Users may need to log out and then log back in before these changes are seen in Console.

Remove a user

Follow these instructions to revoke an existing user's access to your account:

Note: This action will not delete the Twilio user account. Users will still be able to login and access their user account, but will no longer have access to the Twilio account they were removed from.
To request that a user account be deleted, please contact our Support team.

Login to your account at www.twilio.com/console.
Click the Accounts drop-down menu, and then select the desired account you wish to give the new user access to.
Note: Click View all accounts if your desired account is not listed, or click Go to Admin Center to add users to an Organization.
Click Account (top right dropdown) > Manage users.
Click on the desired users name to revoke access.
Click Remove User from this account.
A confirmation window will be displayed. Click Remove User to continue.

Additional information

Twilio