A2P 10DLC Campaign Vetting Delays: Twilio cannot approve 10DLC Campaigns ourselves, and must rely on third parties who control our connections to carriers to sign off. These external processes are creating several week delays for our customers. We continue to escalate these issues and are working to reduce delays wherever possible. Further details will be shared in the Campaign Vetting Changes article as they become available.

Why isn't Twilio free?

Twilio is a serious piece of infrastructure with customers relying on us to provide rock-solid reliable communications service to power mission critical business operations. Improving and maintaining Twilio costs money, and we want to continue providing the kind of reliable service that our customers can depend on.

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