A2P 10DLC Campaign Vetting Delays: We are experiencing delays while vetting 10DLC campaigns. Our third party is reviewing campaigns manually, and due to the high volume of requests, a queue has built up. Campaign reviews are expected to take longer. Twilio is working with the provider to help expedite this process. New details will be shared in our incident report as soon they become available.

Moving Twilio Phone Numbers to another Twilio Account

Twilio phone numbers can be easily transferred between different accounts by the Twilio Support team.

Notice: Twilio numbers lose their existing configuration when transferred between accounts. You will need to reconfigure the numbers on the new account before they will work. Twilio Support is unable to configure phone numbers on your behalf.
For guidance reconfiguring your Twilio number, please see our phone number configuration guides:
Configure Numbers for SMS  | Configure Numbers for Voice  | Configure Numbers for Fax

Requesting a Number Transfer

To request this change, please gather the following information:

  • Phone Number(s): The full phone number(s) you wish to move.
  • Owning Entity: The provider you purchased this number from (Twilio or ZipWhip).
  • Losing Account SID: The AC SID for the account or subaccount that is giving up the phone number.
  • Gaining Account SID: The AC SID for the account or subaccount that will be receiving the phone number.
  • Approval from the losing account: (The losing account will need write in to Twilio support approving this transfer. Alternatively, you can CC them on your support ticket and have them reply approving the transfer.)
  • Approval from the gaining account: (Same as above)
  • Time frame: The requested time frame for your the numbers to be moved (ASAP or later date/time and please include a timezone).
Additionally, if any of your numbers have regulatory requirements, we’ll need the following already approved and on the gaining account. These can be found using these steps: How to find your Bundle or Address SID. 
  • Address SID on the gaining account
  • Bundle SID on the gaining account

When you have collected this information, please share it with our Support team. If the losing and gaining accounts have different Owners, we'll need approval from each side, so we request that both account owners submit matching support requests.

  • For US numbers we can accept approval on internal transfers from account Owners, Admins and Developers.
  • For International numbers we can accept approval on internal transfers from account Owners and Admins.

Moving phone numbers between an account and its subaccounts

Twilio long code and short code phone numbers can be transferred between an account and its subaccounts via HTTP POST requests to the REST API. For full details, including sample code and troubleshooting, see Move Phone Numbers Between Twilio Accounts and their Subaccounts (Internal Transfer).

Hosted Numbers: We do not currently support a manual process for hosted SMS phone number transfers between account SIDs. Please email porting@twilio.com to submit a request to the Porting Team to transfer Hosted Numbers to a different account SID.

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