Authy accounts are corrupted (“Token Corrupted”)

Within the Authy iOS app one or more accounts can be “corrupted” and you will be presented with the following message text with an option to restore:

The token is corrupted. Please tap the button to ensure your Authy account is restored and all your tokens work correctly.

AuthyTokenCorrupt_border

This might happen because:

  • An error during decryption from a backup, which causes the local decryption to be invalid while the backup is still fine.
  • A device specific issue.
To solve this, click the Restore button or reinstall the app. If the issue persists, contact support@authy.com for further assistance.

Have more questions? Submit a request
Powered by Zendesk