To make your short code campaign compliant with Twilio’s requirements, per our Acceptable Use Policy, your company is required to comply with carrier compliance requirements, industry standards, and applicable law.
The above guidelines are based on industry standards of short code service. You should expect that your short code campaign will be audited at some point by a carrier or industry organization. In our experience, U.S. short code campaigns are typically audited for compliance with the CTIA Short Code Monitoring Handbook. Nonetheless, please note that each carrier reserves the right to suspend short code service for any user at any time, so compliance with the above guidelines is not a guarantee against suspension of service by a carrier.