A2P 10DLC Campaign Vetting Delays: Twilio cannot approve 10DLC Campaigns ourselves, and must rely on third parties who control our connections to carriers to sign off. These external processes are creating several week delays for our customers. We continue to escalate these issues and are working to reduce delays wherever possible. Further details will be shared in the Campaign Vetting Changes article as they become available.

Short code advertisements: Radio & TV

Whenever you advertise your short code, including on the radio or television, carriers require specific information to be included.  For radio ads, the required information will need to be spoken.  For television ads, the information can appear in small text on the screen.  You can view specific requirements for each of the following regions:

In general, a radio or TV advertisement is treated no differently from a print or web advertisement and the same guidelines must be followed.

Have more questions? Submit a request
Powered by Zendesk