A2P 10DLC Campaign Vetting Delays: Twilio cannot approve 10DLC Campaigns ourselves, and must rely on third parties who control our connections to carriers to sign off. These external processes are creating several week delays for our customers. We continue to escalate these issues and are working to reduce delays wherever possible. Further details will be shared in the Campaign Vetting Changes article as they become available.

Obtaining your short code receipt and how to send it to Twilio

Twilio must verify to carriers that we have permission to run traffic over a short code we do not own. Therefore, if you choose to maintain your own short code lease, you will need to provide us with your short code’s lease receipts on an ongoing basis. Not providing those leases can cause an interruption in your short code’s service.

To obtain your current lease receipt, log into your CSCA account and download a copy of your current receipt from the “My CSCs” section of their account portal. If you are having trouble accessing that account, please contact Twilio support for further assistance.

If you are interested in transferring management of your short code lease to Twilio (which we recommend), please see Transferring a short code lease into Twilio's iconectiv/CSCA account .

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