A2P 10DLC Campaign Vetting Delays: Twilio cannot approve 10DLC Campaigns ourselves, and must rely on third parties who control our connections to carriers to sign off. These external processes are creating several week delays for our customers. We continue to escalate these issues and are working to reduce delays wherever possible. Further details will be shared in the Campaign Vetting Changes article as they become available.

What are some best practices for managing my pool of numbers when using Messaging Services?

Sending messages at scale can be complex, especially across many countries, but Twilio has resources and tools available to make it easier for you. One of these key features is Messaging Services, which lets you assemble a pool of Twilio numbers and other sender types, and leverage Twilio's intelligence to make number selection easier.

If you are learning about Messaging Services for the first time, check out Getting started with Messaging Services for an introduction.

If you are preparing to grow your messaging use case, Twilio has published updated guidance on operating at-scale with a Messaging Service, including use case considerations and number selection. Please refer to Best Practices for Scaling with Messaging Services for details.

Have more questions? Submit a request
Powered by Zendesk