A2P 10DLC Campaign Vetting Delays: Twilio cannot approve 10DLC Campaigns ourselves, and must rely on third parties who control our connections to carriers to sign off. These external processes are creating several week delays for our customers. We continue to escalate these issues and are working to reduce delays wherever possible. Further details will be shared in the Campaign Vetting Changes article as they become available.

Deleting messages, message media or message bodies

CAUTION: The deletion of messages, message media or message bodies is a final action. Deleted content is non recoverable. Be sure the content is no longer needed before proceeding with any deletion.

You can delete individual records of messages or media associated with messages by using the HTTP DELETE functionality of the API.

  • To delete individual message records through the API, make an HTTP DELETE request to the message resource. This will also delete any media objects associated with that message, assuming those exact same media are not also associated with another message on your account.
  • To delete individual media files associated with MMS messages through the API, make an HTTP DELETE request to the message media resource.

Notice: As of October 14, 2020, deleting the record of a message automatically deletes the media associated with the message as well (if applicable).

Delete message bodies

If you want to remove only the message's body (and keep the actual record of the message), you make an HTTP POST request to the message resource to update the body with an empty string "". For more details, see Update a Message resource (Twilio Docs). 

An even better option would be to use Message Redaction, which allows you to redact the phone number and body of a message before it's stored. Users can request access and full details by filling out this form.

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