A2P 10DLC Campaign Vetting Delays: Twilio cannot approve 10DLC Campaigns ourselves, and must rely on third parties who control our connections to carriers to sign off. These external processes are creating several week delays for our customers. We continue to escalate these issues and are working to reduce delays wherever possible. Further details will be shared in the Campaign Vetting Changes article as they become available.

Do mobile users get charged when they send messages to Twilio US toll-free numbers?

Yes, they will be charged according to their mobile texting plan. Subscribers who pay a monthly charge for unlimited two-way texting will not be charged extra for texting to a toll-free number, but other subscribers may be charged per text sent or received.

Calls to toll free numbers, on the other hand, are always free for the callers.

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