A2P 10DLC Campaign Vetting Delays: We are experiencing delays while vetting 10DLC campaigns. Our third party is reviewing campaigns manually, and due to the high volume of requests, a queue has built up. Campaign reviews are expected to take longer. Twilio is working with the provider to help expedite this process. New details will be shared in our incident report as soon they become available.

Can I send/receive MMS on my toll-free phone number?

Yes, as of February 2021, all US Toll-Free numbers purchased through Twilio can send/receive MMS messages to and from end users in the United States and Canada.

For details, see:

Information and best practices for using Toll-Free SMS and MMS in the US and Canada
Toll-Free SMS and MMS Messaging Throughput (MPS)

Toll-Free numbers from countries outside of the US are Voice-only, and are not capable of SMS or MMS messaging.

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