Potential Support Response Time Delays Due to Surge in Toll-Free Queries: We’re experiencing a surge in inquiries due to the November 8, 2023 Toll-Free Restricted Traffic Shutdown Deadline. We’re committed to helping you; please bear with us as there might be some delays. For more details, see Toll-Free Message Verification for US/Canada.

Can I send/receive MMS on my toll-free phone number?

Yes, as of February 2021, all US Toll-Free numbers purchased through Twilio can send/receive MMS messages to and from end users in the United States and Canada.

For details, see:

Information and best practices for using Toll-Free SMS and MMS in the US and Canada
Toll-Free SMS and MMS Messaging Throughput (MPS)

Toll-Free numbers from countries outside of the US are Voice-only, and are not capable of SMS or MMS messaging.

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