A2P 10DLC Campaign Vetting Delays: Twilio cannot approve 10DLC Campaigns ourselves, and must rely on third parties who control our connections to carriers to sign off. These external processes are creating several week delays for our customers. We continue to escalate these issues and are working to reduce delays wherever possible. Further details will be shared in the Campaign Vetting Changes article as they become available.

Delete Twilio Call Logs, Call Recordings, and Transcriptions

It is possible to delete individual records of calls, recordings and transcriptions by using the HTTP DELETE functionality of the API. It is also possible to delete some of these records via Console. Please continue below for specific instructions for deleting each of these types of data.

Delete Call Logs

Twilio allows users to delete individual call log records via our REST API, or the Console account management site.

It is important to note that deleting the record of a call does not automatically delete any associated call recordings or transcriptions. If you need to delete a call, along with its associated recordings and/or transcriptions, you’ll need to delete the records of the calls, recordings and transcriptions separately.

Delete Transcriptions

To delete individual transcription records through the API, use the HTTP DELETE functionality of the transcription resource. Transcriptions can not be deleted through the Console site.

Delete Recordings

Recordings can only be deleted by customers – Twilio Support can't perform this function on customer's behalf at this time. Recordings can be deleted individually or in bulk in the Twilio Console or via the REST API. If you're using a 3rd party service that manages your calls and recordings, contact them for the best way to delete your recordings. For a full explanation of these methods, see Downloading and Deleting Twilio Call Recordings.

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