SUPPORT.TWILIO.COM END OF LIFE NOTICE: This site, support.twilio.com, is scheduled to go End of Life on February 27, 2024. All Twilio Support content has been migrated to help.twilio.com, where you can continue to find helpful Support articles, API docs, and Twilio blog content, and escalate your issues to our Support team. We encourage you to update your bookmarks and begin using the new site today for all your Twilio Support needs.

Is it possible to hangup a call after a certain number of rings?

It is not possible to hang up a call after a certain number of rings. The reason why is that the ringback tone which a user hears is produced by the carrier, not by Twilio.

When Twilio places a call, Twilio sends the carrier a message that simply says "play ringing now". The carrier will play ringing from the moment that message is received until either the phone picks up, or Twilio sends another message which indicates that ringing should stop.

Fortunately, it is possible to hang up a call after a certain number of seconds have elapsed using a "timeout" feature:

  1. Documentation for <Dial timeout="">
  2. Documentation for the REST API timeout
Have more questions? Submit a request
Powered by Zendesk