SUPPORT.TWILIO.COM END OF LIFE NOTICE: This site, support.twilio.com, is scheduled to go End of Life on February 27, 2024. All Twilio Support content has been migrated to help.twilio.com, where you can continue to find helpful Support articles, API docs, and Twilio blog content, and escalate your issues to our Support team. We encourage you to update your bookmarks and begin using the new site today for all your Twilio Support needs.

How are Twilio voice and calling product minutes rounded for billing?

When Twilio's voice and calling products are billed to your account, any partial minutes (under 60 seconds) are rounded up to the next full minute. For example, an automated one-way call of 1 minute and 20 seconds would be billed as 2 minutes. Similarly, a two-way call connecting two different Call SIDs for 1 minute and 20 seconds would bill you for two different calls of 2 minutes.

This policy applies to the following products:

  • Programmable Voice
  • Twilio Client
  • SIP Interface
  • Elastic SIP Trunking
  • Media Streams

Notice: As of February 28th, 2019, calls to China have a different billing scheme. For more information, please see Calling Limitations to China.

Related Topics

Have more questions? Submit a request
Powered by Zendesk