A2P 10DLC Campaign Vetting Delays: We are experiencing delays while vetting 10DLC campaigns. Our third party is reviewing campaigns manually, and due to the high volume of requests, a queue has built up. Campaign reviews are expected to take longer. Twilio is working with the provider to help expedite this process. New details will be shared in our incident report as soon they become available.

How do I approve a port-away notification?

To approve a port-away notification, please complete the following steps:

  1. Log into the Twilio console under the project or subaccount associated with the phone number(s) in question.
  2. Click here to view the port-away request.
  3. Click the check box to the right of the phone number(s) for which you would like to approve porting.
  4. Select “Set Status”.
  5. Select “Approve”.
  6. Click “Submit”.

Once you hit “Submit”, Twilio will be notified that the port-away notification is approved, and we will ensure that we allow the port-away request to proceed.

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