A2P 10DLC Campaign Vetting Delays: Twilio cannot approve 10DLC Campaigns ourselves, and must rely on third parties who control our connections to carriers to sign off. These external processes are creating several week delays for our customers. We continue to escalate these issues and are working to reduce delays wherever possible. Further details will be shared in the Campaign Vetting Changes article as they become available.

Why did I receive a port-away notification?

Twilio sends you a port-away notification whenever one of our carrier partners notifies us that a phone number in your project is being ported (moved) from Twilio’s platform to another carrier’s network. If this port-away notification was initiated by you and/or otherwise expected, you should approve the notification. If this port-away notification is not warranted, you should dispute the port-away notification. Once you have disputed the port-away notification, we will work on your behalf to retain the phone number. If you do not submit a dispute, the port-away request will be allowed to proceed.

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