Potential Support Response Time Delays Due to Surge in Toll-Free Queries: We’re experiencing a surge in inquiries due to the November 8, 2023 Toll-Free Restricted Traffic Shutdown Deadline. We’re committed to helping you; please bear with us as there might be some delays. For more details, see Toll-Free Message Verification for US/Canada.

Can Twilio continue to provide Voice and SMS service after porting numbers away?

No, once you port away your number, Twilio no longer has control over the phone number. It will be up to your new carrier to provide voice and/or SMS services.

That said, Twilio may still be able to provide messaging services via Hosted SMS for some phone numbers, even after they have been ported away. For full details, including how to request this service, see our Hosted Numbers FAQ (twilio.com/docs).

Have more questions? Submit a request
Powered by Zendesk