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How to Assign Numbers to an Approved Trust Hub Business Profile and Product Profile

Once your Business and Product profiles are created and approved it is time to assign your phone numbers to both your business and product profiles. A number will not be available to assign to a product profile (CNAM, Shaken/Stir, Voice Integrity, Branded Calling) if it is not first assigned to a Primary or Secondary Business Profile.


Assigning Numbers to a Business Profile

  1. From within your Twilio account select the Account drop down and within Trust Hub click into Customer profiles.
  2. Select the approved business profile which you would like to assign the numbers. 
  3. Once you are in the 'Primary Business Profile Details' page, go to the 'Assigned phone numbers' section, and select '+Assign More numbers' .
  4. Here, select all the numbers which you wish to register with the Business Profile.
  5. Once selected click save, and these numbers will be successfully added to your primary or secondary business profile.

Assigning Numbers to a Product Profile

Once the numbers have been successfully added to the primary or secondary business profile they will be able to be added to a Product Profile. For this example we will be used a Voice Integrity Product Profile

  1. From within your Twilio account select the Account drop down and within Trust Hub click into Voice Integrity.
  2. Within the Voice Integrity page you can choose to either create a new Voice Integrity Trust product or select the existing trust product. In this case, select the existing product profile.
  3. Click on the 'Edit' icon and then click 'Edit included phone numbers' .
  4. Click the numbers you wish to add to the Voice Integrity Registration and click 'Save'.
  5. Exit out of the Edit page and then click 'Submit for Review'.
  6. The numbers should now be added to Voice Integrity Registration.
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