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Surcharged Pricing for Calls to Ireland Mobile destinations

Beginning on December 1, 2023, some outbound calls to Ireland mobile phone carriers may be billed at surcharged rates. This guide explains where these changes are occurring, and how to identify them.

Affected call types

 The following call types made to Ireland Mobile numbers may be charged at a surcharged rate:

Calls made from an international phone number from a country in the surcharged list: These calls will be charged with new surcharged billable items in place of standard "Ireland Mobile" billable items.

Calls made with modified, missing, invalid, incorrectly formatted, or Anonymous caller-IDs: These may include the following type of calls:

  • Any call with anonymous as the calling number
  • Malformed or invalid calling numbers.
  • Any calls having an international calling number with an incorrect format.
  • Any calls with dummy calling numbers, including the use of usernames as the CLI.

How can I identify surcharges?

Surcharged pricing can be identified by the following billable Items:

  • Programmable Outbound Minute - Ireland - Mobile - from SurchargedZone 1
  • Programmable Outbound Minute - Ireland - Mobile - from SurchargedZone 2
  • Trunking Outbound Minute - Ireland - Mobile - from SurchargedZone 1
  • Trunking Outbound Minute - Ireland - Mobile - from SurchargedZone 2

What do I need to do?

To avoid your calls being billed at a surcharged rate, we recommend the following actions:

  • Ensure that your calls comply with the Caller-ID restrictions mentioned above.
  • Use an outbound From number for making these calls that is based in a country with no surcharge. For help finding a phone number from a non-surcharged country, see How to Search for and Buy a Twilio Phone Number from Console.

For help changing your outgoing caller ID, see the following resources:

Which countries fall under the surcharge list?

Zone 1 Countries Zone 2 Countries
  • Afghanistan
  • Albania
  • Algeria
  • Andorra
  • Angola
  • Anguilla
  • Armenia
  • Aruba
  • Australia
  • Azerbaijan
  • Bahrain
  • Bangladesh
  • Barbados
  • Belize
  • Bermuda
  • Bhutan
  • Bolivia
  • Bosnia
  • Botswana
  • Brunei Darussalam
  • Cambodia
  • Cameroon
  • Cayman Islands
  • Chile
  • Colombia
  • Costa Rica
  • Dominican Republic
  • Ecuador
  • Egypt
  • El Salvador
  • Faroe Islands
  • French Polynesia
  • Georgia
  • Gibraltar
  • Greenland
  • Grenada
  • Guadeloupe
  • Guam
  • Guatemala
  • Guiana French
  • Haiti
  • Honduras
  • Hong Kong
  • Indonesia
  • Iran
  • Iraq
  • Japan
  • Jordan
  • Kazakhstan
  • Kenya
  • Korea Dem Peoples Rep
  • Kuwait
  • Kyrgyzstan
  • Laos PDR
  • Lebanon
  • Macao
  • Macedonia
  • Malaysia
  • Mali
  • Martinique
  • Mauritius
  • Mayotte
  • Monaco
  • Mongolia
  • Montenegro
  • Morocco
  • Mozambique
  • Namibia
  • Nepal
  • New Zealand
  • Nicaragua
  • Nigeria
  • Northern Mariana
  • Oman
  • Pakistan
  • Palestine
  • Panama
  • Paraguay
  • Qatar
  • Reunion
  • Russia
  • Samoa American
  • San Marino
  • Saudi Arabia
  • Serbia
  • Singapore
  • Sint Maarten
  • South Africa
  • South Korea
  • Sri Lanka
  • Sudan
  • Switzerland
  • Taiwan
  • Tajikistan
  • Thailand
  • Trinidad and Tobago
  • Turkey
  • Turkmenistan
  • Turks and Caicos
  • UAE
  • Uruguay
  • Uzbekistan
  • Venezuela
  • Vietnam
  • Virgin Islands United States
  • Yemen
  • Zimbabwe
  • Antigua Barbuda
  • Ascension
  • Australian Ex Territories
  • Bahamas
  • Belarus
  • Benin
  • Burkina Faso
  • Burundi
  • Cape Verde
  • Central Africa
  • Chad
  • Comoros
  • Congo Dem Rep
  • Congo Republic
  • Cook Islands
  • Cote dIvoire
  • Cuba
  • Diego Garcia
  • Djibouti
  • Dominica
  • East Timor
  • Equat Guinea
  • Eritrea
  • Ethiopia
  • Falkland Islands
  • Fiji
  • Gabon
  • Gambia
  • Ghana
  • GMSS
  • Guinea
  • Guinea-Bissau
  • Guyana
  • Inmarsat
  • Intl Freephone Service
  • Intl Networks
  • Kiribati
  • Korea Dem Peoples Rep
  • Lesotho
  • Liberia
  • Libya
  • Madagascar
  • Malawi
  • Maldives
  • Mauritania
  • Micronesia
  • Moldova
  • Montserrat
  • Myanmar
  • Nauru
  • New Caledonia
  • Niger
  • Niue Islands
  • Palau
  • Papua New Guinea
  • Russia
  • Rwanda
  • Samoa Western
  • Sao Tome and Principe
  • Senegal
  • Seychelles
  • Sierra Leone
  • Solomon Islands
  • Somalia
  • South Sudan
  • St Helena
  • St Kitts and Nevis
  • St Lucia
  • St Pierre and Miquelon
  • St Vincent Grenadines
  • Suriname
  • Swaziland
  • Syria
  • Tanzania
  • Togo
  • Tokelau
  • Tonga
  • Tunisia
  • Tuvalu
  • Uganda
  • Vanuatu
  • Virgin Islands British
  • Wallis and Futuna
  • Zambia
  • Malformed/Invalid CLI

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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