Objective
If you have forgotten your Authy backup password, you will be blocked from adding any new 2FA tokens to your app until the existing, encrypted tokens are removed. This guide explicitly walks you through how to safely clear out those inaccessible tokens so you can unblock your account and begin adding new 2FA codes securely.
Product
Authy
Procedure
Step 1: Disable 2FA on your external, 2FA-protected accounts (e.g., Google, GitHub, Facebook).
Before clearing your Authy app, you must first disable 2FA within the security settings of each individual service protected by these tokens. To do this, log into each account and turn off the 2FA requirement in your service settings. If you cannot log into a specific service because you lack a valid token, try one of the following recovery options:
- Use the service's recovery codes: Input the backup or recovery codes provided by that specific service when you originally set up 2FA.
- Contact the service's support team: If you are entirely locked out, reach out directly to the support team of the service you are trying to access (not Authy) to go through their account recovery process.
Step 2: Remove Any Remaining Encrypted 2FA Tokens
Next, you’ll want to delete any encrypted 2FA account tokens that remain on your Authy account. For help removing these remaining tokens, see Delete, Hide, or Decrypt Two Factor Authentication (2FA) Account Tokens in the Authy App.
Step 3: Change the Authy Backups Password
Once your encrypted 2FA tokens are removed, you will be able to change your Backups password. For help with this process, see Changing the Authy Backups Password.
Alert: Authy Support is unable to recover a lost or forgotten backups password. We recommend that you write your backups password down somewhere safe immediately after creating it, or use a password that only you know.
Step 4: Re-add 2FA Account Tokens
With your backups password updated, you can now re-add your 2FA accounts to Authy. For help with this process, see Add a New Two Factor Authentication (2FA) Account Token in the Authy App.
Aviso: Este artigo também está disponível em português.