Your 2FA secured account tokens can be deleted from Authy at any time. Once marked for deletion, a token will be completely removed from Authy in 48 hours. Users can undelete or recover this token before the 48 hours have elapsed, but afterwards it will be gone for good.
Warning: 2FA security must be disabled on your secured user account -BEFORE- deleting your Authy account token. This needs to be performed on the token account's website, or by contacting them for assistance.
If you delete your Authy account token prior to disabling 2FA security on the website for your 2FA token account, you will be unable to login to your account.
Please click the appropriate link to see how to delete an account token from each of our Authy Apps:
- Android
- iOS
- Deprecated: Desktop - Linux, MacOS (OSX), or Windows
Notice: To find and undelete an account token within the 48h timeframe, go to Settings > Accounts. Find more details in Authy deleted tokens by mistake.
Delete a 2FA account token on Android
- Open the Authy Android app.
- Tap and hold the desired authenticator account, and then select Remove.
- A notification window will be displayed advising your account will be deleted in 48 hours. Tap OK to continue.
Alternatively, Android users can delete a 2FA account token via the Settings menu:
- Open the Authy Android app.
- Tap the … (menu) icon in the upper right corner, and then select Settings.
- Tap Accounts.
- Tap the … (menu) icon next to the desired authenticator account, and then select Remove.
- A notification window will be displayed advising your account will be deleted in 48 hours. Tap OK to continue.
Delete a 2FA account token on iOS
- Open the Authy iOS app.
- Tap Settings in the upper right corner of the screen.
- Tap Accounts at the bottom of the screen.
- Locate the desired authenticator account, and then slide it to the left.
- Tap the Delete button that appears on the right to delete the 2FA token.
Hide a 2FA account token
You may hide an Authy-powered token using a similar process as explained above:
- Open the Authy app.
- Access the Settings menu.
- Access the Accounts page.
- Click, tap, or slide the desired account, and then select Hide.
Delete a 2FA account token on Desktop - Linux, MacOS (OSX), or Windows
Notice: The Authy Desktop app reached its End-of-Life on March 19, 2024. For full details, see Authy for Desktop End of Life (EOL).
- Open the Authy Desktop app.
- Click the Settings icon
in the bottom right corner.
- Click Accounts.
- Click the desired authenticator account.
- Click Delete.
- A notification message will be displayed advising your account will be deleted in 48 hours.
Expected behavior when Deleting Authy-powered Tokens
Authy-powered tokens are specific to Authy, and don't work with any TOTP 2FA app. These tokens will not be deleted unless the account partner's server sends a request to Authy's API to turn off 2FA for you.
- If you believe you have turned off 2FA but the token persists, please contact the partner account's Support team to see if there is a problem turning off 2FA.
- If you have already contacted the partner, and the account token remains, please contact our Support team.
Decrypt a 2FA account token
If you are seeing a message about 'decrypting your tokens' preventing you from adding a new token, this message is a warning protecting accounts from having backup passwords change before the tokens in the app are ready to be used (decrypted by your backup password). You can only add more tokens or change the backup password if you decrypt any old tokens first. If you don't know your backup password anymore, you will need to delete your tokens first then start over.
If you think you do know your last used password, you should exit the settings page of the app and go back to the token list. You will see that the authenticator tokens have red locks on them - pick one and enter the password. You can now proceed to add more tokens.