SUPPORT.TWILIO.COM END OF LIFE NOTICE: This site,, is scheduled to go End of Life on February 27, 2024. All Twilio Support content has been migrated to, where you can continue to find helpful Support articles, API docs, and Twilio blog content, and escalate your issues to our Support team. We encourage you to update your bookmarks and begin using the new site today for all your Twilio Support needs.

Authy Lists an Unknown or Unrecognized Device as "Default"

Some users may see a device they don't know or recognize labeled as Default in the Authy app. This is not cause for concern, as it is a normal part of our system processes when a phone number is registered for an Authy service before the app is downloaded and configured.

This "default" device is not an actual physical device like a phone or a tablet; It's just a setting we use when creating your account. Creating this "default" device allows us to deliver security codes without you needing to actually configure your physical device(s) to use the Authy application. In fact, if you view the device's details in the Authy app (go to Settings > Devices), you'll see that it's missing all of the information a normal Authy device would have, including latest access, location, device type, and more.

Once you download and install the Authy app on your physical device, and configure it with your phone number, it is safe to manually remove the "default" device from your account.

Have more questions? Submit a request
Powered by Zendesk