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Getting Started with the Unified Login and Product Switcher

Twilio Unified Login Overview

Unified Login allows Twilio users to use their Twilio email, password, and authentication settings across multiple products, including Segment and SendGrid.

You can start using Unified Login by linking existing Segment users with your Twilio user or creating new Segment or SendGrid users directly from Twilio Console. 


Notice: This is currently in limited release for select users only. Reach out to support if you are interested in this feature or have any questions!


Product Switcher

You can use the Product Switcher to navigate from Twilio Console to other products ( Segment and SendGrid).  The first time you navigate to Segment or SendGrid, you will be given the option to link your existing Segment user with the Twilio user credentials, or create a new Segment or SendGrid user with access to a free version of the products.

Once you are a linked user, you will be able to use the product switcher and navigate back to Twilio Console. 


User Settings

For users who are using the Unified Login feature, most user settings, such as your email, password, and 2FA are now managed from Twilio Console.

Some user settings and functionality are still managed within your Segment or SendGrid user interface.  For example, your user session history for Segment specifically is still tracked under Segment’s User Settings page.

We are working towards a fully unified user settings experience across our product suite. This will give you one place to go to manage your user settings across all products. To start, your primary user settings, such as email, password and 2FA preferences will now be managed from the Twilio Console. Some settings and functionality will still be managed within Segment and Sendgrid until we migrate everything.


Updating your Email Address

When updating your email address, in most cases it will be accepted.

Warning: If you have updated your Twilio email address for this linked user to an existing email in SendGrid, you may not be able to access this linked user on your next login.

Please reach out to support if you have any issues.

What’s not changing

  • Role based access controls are managed in Segment and SendGrid.
  • Users are still invited to individual products’ workspaces and accounts.
  • Your Twilio account will not change.

Unified Login FAQ

Q: If I link my existing Segment user, what happens to my previous password?
A: Once you’ve securely linked your existing user password, you no longer need it! You can start using your Twilio credentials going forward.


Q: What if I try to log in from the Segment or SendGrid website?
A: If you’ve signed up from Twilio Console with your Twilio user, or if you’ve linked your users, the next time you try to log in from Segment/SendGrid, we will detect your email and securely redirect you in with your Twilio credentials. If you have an existing Segment or SendGrid user, you can log in with your credentials as usual.


Q: Can I still use SSO and SCIM?
A: Yes, SSO and SCIM are still supported as it is currently and will not change. If you have SSO enabled with Twilio, your users can still sign up or link through Product Switcher.


Q: Where do I update my timezone settings?
A: Timezone settings are still managed for each individual product.


Q: Can I link my existing Sendgrid account?
A: No, as the product switcher is still in limited release, this option is not available for our customers at this time.

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