Overview

If you want to bring Toll-Free numbers you own (from an outside provider) to Twilio and use them for messaging services, you can:

• Port the number, which means that the voice and messaging capability will be moved to Twilio and Twilio will be the new carrier of the number.
• Host the number, which means that only the messaging capability will be moved to Twilio and you will keep your current voice provider.

Environment

legacy Twilio Console

Frequently Asked Questions

When should I verify the hosted/ported Toll-Free numbers?

Once a porting or hosting request is completed, you must verify the Toll-Free numbers with Twilio. You can submit a Toll-Free number verification by using the Twilio Console or an API.

What dates should I take into account? 

As a result of industry-wide changes, from January 31, 2024 onward, messages sent from any unverified (Restricted or Pending) Toll-Free phone numbers (TFPN) are blocked. Only fully verified Toll-Free phone numbers are eligible to send messages.

Blocked messages will return Error 30032 (any message sent from a Restricted or Pending TFPN) or Error 30007 (if spam/unwanted on a verified TFPN), and are subject to messaging fees

These verification efforts, along with increased message filtering, help Twilio combat spam and create a trusted messaging ecosystem for you and your customers.

Do I need to do this process if I have already verified the Toll-free number with a previous provider?

Yes, if the ported or hosted toll-free number you are migrating to Twilio already had a toll-free verification with a previous provider, the messaging traffic of the number won’t be blocked, but you will still have to request the toll-free verification with Twilio as soon as a hosting or porting order is completed.