If you want to bring Toll-Free numbers you own (from an outside provider) to Twilio and use them for messaging services, you can:
- Port the number, which means that the voice and messaging capability will be moved to Twilio and Twilio will be the new carrier of the number.
- Host the number, which means that only the messaging capability will be moved to Twilio and you will keep your current voice provider.
When should I verify the hosted/ported Toll-Free numbers?
What dates should I take into account?
As a result of industry-wide changes, from January 31, 2024 onward, messages sent from any unverified (Restricted or Pending) Toll-Free phone numbers (TFPN) are blocked. Only fully verified Toll-Free phone numbers are eligible to send messages.
These verification efforts, along with increased message filtering, help Twilio combat spam and create a trusted messaging ecosystem for you and your customers.
Do I need to do this process if I have already verified the Toll-free number with a previous provider?
Yes, if the ported or hosted toll-free number you are migrating to Twilio already had a toll-free verification with a previous provider, the messaging traffic of the number won’t be blocked, but you will still have to request the toll-free verification with Twilio as soon as a hosting or porting order is completed.