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Why Am I Receiving Blank Inbound WhatsApp Messages?

Your inbound WhatsApp messages may appear to be blank for the following reasons:

You have received a location message. The location information is available in the inbound webhook payload. See here for more information about location messages on the WhatsApp Business API with Twilio: https://support.twilio.com/hc/en-us/articles/360052128874-Can-I-share-my-location-or-receive-location-information-on-WhatsApp-
You have received a message from someone who has turned on the “disappearing messages” feature on their WhatsApp application. These messages are not supported on the WhatsApp Business API with Twilio and will appear to be blank in your logs.

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