Question

What are the WhatsApp authentication template requirements, restrictions, and international fees?

 

Product

Programmable Messaging

 

Answer

Authentication Template Requirements

WhatsApp requires authentication templates to include one-time password (OTP) buttons for approval. These templates must follow the format predetermined by WhatsApp and cannot be edited by the business.

These authentication template formats are supported in Content Template Builder which supports basic authentication message, and optional expiry code and security advisory. See here for how to create and send Authentication templates using Content Templates.

 

Authentication Template International Fees

See here for information related to fees incurred for Authentication templates.