A2P 10DLC Campaign Vetting Delays: Twilio cannot approve 10DLC Campaigns ourselves, and must rely on third parties who control our connections to carriers to sign off. These external processes are creating several week delays for our customers. We continue to escalate these issues and are working to reduce delays wherever possible. Further details will be shared in the Campaign Vetting Changes article as they become available.

Required information for United States A2P 10DLC registration

Standard and Low Volume Standard Brands

Each business will need the following information in order to register for A2P 10DLC. This means you will need to collect this info for your own company if you are a direct brand. If you are an ISV (see here), you will need to collect this information for yourself as well as each of your clients.

Business Information
  • Business Name
  • Physical Address (Street, City, State/Province/Region, Postal Code, Country)
  • Business Identity (Direct Customer or ISV/Reseller/Partner)
  • Business Type (Sole Proprietorship/Partnership/Corporation /Co-Operative/LLC/Non-Profit)
  • Company Status (Private/Public)
    • Stock Ticker & Exchange (if Public)
  • Business Registration Number & Type (EIN for US-based companies, other business identifier for non-US companies)
  • Industry
  • Website
  • Regions of Operations

Points of Contact

One authorized representative with the following info:

  • Name
  • Email
  • Title
  • Phone Number
  • Job Position (Director/VP/GM/General Counsel/CEO/CFO)

A second point-of-contact may also be provided, but is optional.

Sole Proprietor Brands

Sole Proprietor registration is available April 17th. The following requirements will apply.

No Tax ID (EIN): In order to qualify for Sole Proprietor registration, you must not have an EIN (Employer Identification Number). Any business that has a Tax ID (EIN) is not eligible, and should instead register for a Low Volume Standard Brand.

US or Canada only: Sole Proprietor Brands are limited to individuals based in the US and Canada.

Information required for registration:

  • Brand or business name
  • First name
  • Last name
  • Email address
  • Mobile phone number (in US or Canada)
  • Physical address (in US or Canada)

Note that each mobile phone number can only be used to validate up to 3 brands. Each email or physical address can only be used to validate up to 10 brands. This limit applies for all A2P registrations within the ecosystem, even brands registered outside of Twilio.

For more information about Sole Proprietor registration, see here.

Have more questions? Submit a request
We can’t wait to see what you build.
Powered by Zendesk