A2P 10DLC Campaign Vetting Delays: Twilio cannot approve 10DLC Campaigns ourselves, and must rely on third parties who control our connections to carriers to sign off. These external processes are creating several week delays for our customers. We continue to escalate these issues and are working to reduce delays wherever possible. Further details will be shared in the Campaign Vetting Changes article as they become available.

Toll-Free SMS and MMS United States carrier fees (July 1, 2021)

Toll-Free SMS and MMS will incur new carrier fees on AT&T and T-Mobile starting July 1, 2021. Twilio will pass these fees through to our customers with no additional markup.

AT&T Starting July 1, 2021, Twilio will pass through AT&T’s carrier fees of $0.0025 per outbound SMS message segment and $0.003 per outbound MMS.
(including Sprint)
Starting July 1, 2021, Twilio will pass through T-Mobile’s carrier fees of $0.0025 per SMS message segment (inbound and outbound) and $0.01 per MMS (inbound and outbound).
Verizon There are no changes to Verizon. Verizon currently charges a fee of $0.0025 per SMS message segment and $0.005 per MMS. Twilio passes through these fees with no additional markup.

There is no action required from our customers. This change will have no impact on current Toll-Free messaging traffic. For more information about Toll-Free messaging, see Information and best practices for using Toll-Free SMS and MMS in the US and Canada

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