Potential Support Response Time Delays Due to Surge in Toll-Free Queries: We’re experiencing a surge in inquiries due to the November 8, 2023 Toll-Free Restricted Traffic Shutdown Deadline. We’re committed to helping you; please bear with us as there might be some delays. For more details, see Toll-Free Message Verification for US/Canada.

Toll-Free SMS and MMS United States carrier fees (July 1, 2021)

Toll-Free SMS and MMS will incur new carrier fees on AT&T and T-Mobile starting July 1, 2021. Twilio will pass these fees through to our customers with no additional markup.

AT&T Starting July 1, 2021, Twilio will pass through AT&T’s carrier fees of $0.0025 per outbound SMS message segment and $0.003 per outbound MMS.
(including Sprint)
Starting July 1, 2021, Twilio will pass through T-Mobile’s carrier fees of $0.0025 per SMS message segment (inbound and outbound) and $0.01 per MMS (inbound and outbound).
Verizon There are no changes to Verizon. Verizon currently charges a fee of $0.0025 per SMS message segment and $0.005 per MMS. Twilio passes through these fees with no additional markup.

There is no action required from our customers. This change will have no impact on current Toll-Free messaging traffic. For more information about Toll-Free messaging, see Information and best practices for using Toll-Free SMS and MMS in the US and Canada

Have more questions? Submit a request
Powered by Zendesk