Toll-Free SMS and MMS will incur new carrier fees on AT&T and T-Mobile starting July 1, 2021. Twilio will pass these fees through to our customers with no additional markup.
T-Mobile (including Sprint): Starting July 1, 2021, Twilio will pass through T-Mobile’s carrier fees of $0.0025 per SMS message segment (inbound and outbound) and $0.01 per MMS (inbound and outbound).
AT&T: Starting July 1, 2021, Twilio will pass through AT&T’s carrier fees of $0.0025 per outbound SMS message segment and $0.003 per outbound MMS.
Verizon: There are no changes to Verizon. Verizon currently charges a fee of $0.0025 per SMS message segment and $0.005 per MMS. Twilio passes through these fees with no additional markup.
There is no action required from our customers. This change will have no impact on current Toll-Free messaging traffic. For more information about Toll-Free messaging, see Information and best practices for using Toll-Free SMS and MMS in the US and Canada