A2P 10DLC Campaign Vetting Delays: Twilio cannot approve 10DLC Campaigns ourselves, and must rely on third parties who control our connections to carriers to sign off. These external processes are creating several week delays for our customers. We continue to escalate these issues and are working to reduce delays wherever possible. Further details will be shared in the Campaign Vetting Changes article as they become available.

US Short Code Letter of Authorization Template

Twilio requires that all Short Code applications be submitted with an attached Letter of Authorization (LoA) signed by a representative from the company whose brand will appear in the short code SMS.

{BRAND LETTERHEAD}
{DATE}
Short Code Letter of Authorization

To whom it may concern,

This letter confirms that we, {BRAND NAME}, are granting Twilio permission to apply for
a short code under {SMS PROGRAM NAME} on our behalf.

If additional information is needed, please contact shortcodes@twilio.com

Regards,
{NAME AND TITLE OF BRAND REPRESENTATIVE}
{DATE}
{SIGNATURE OF BRAND REPRESENTATIVE}

A sample template is also available for download below.

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