Black Friday / Cyber Monday Alert: Due to increased traffic demand on mobile communication networks, we are expecting potential congestion for US carrier networks during the Black Friday and Cyber Monday period. Customers may experience intermittent SMS and MMS delivery delays. Please refer to our Black Friday / Cyber Monday FAQ page and our Twilio Status page for more information.

Forward Incoming Calls with Twilio Studio

Twilio Studio allows you to drag and drop widgets to build a number of different Programmable Voice call flows. Here are steps for creating a simple call forwarding flow, and configuring it for use on your Twilio number.

Create a Call Forwarding Flow

  1. Login to your account at
  2. Click Studio Icon_02-Studio.png from the left-side navigation bar.
    NOTE: If Studio is not visible, you may first need to click All Products & Services.
  3. Click the + sign icon Icon_03-New.png to create a new flow.
  4. Enter the desired name, and then click Add Flow.
  5. From the Widget Library on the right, drag and drop a Connect Call To widget into the flow.
  6. Click the Connect Call To widget, and then enter the destination phone number for forwarding your calls in the PHONE TO CALL field.
    NOTE: We recommend using E.164 formatting for this number, which requires a + sign, followed by the country code, area code, and phone number. Check our Lookup tool if you’re unsure.
  7. Click and drag the Trigger widget’s Incoming Call lead to connect it to the Connect Call To widget.
  8. Click Save. Studio Plus users, click Publish.

Activate a Flow on a Twilio Number

When your flow is published, it can then be configured to handle incoming phone calls or text messages for Twilio phone numbers that support these products. Here’s how to add a flow to a phone number:

  1. Login to your account at
  2. Click Phone Numbers Icon_05-Numbers.png from the left-side navigation bar.
    NOTE: If Phone Numbers is not visible, you may first need to click All Products & Services.
  3. Click the desired phone number.
  4. Add your Studio flow for incoming Voice calls:
    • ACCEPT INCOMING: Voice Calls
    • CONFIGURE WITH: Webhooks, TwiML Bins, Functions, Studio, or Proxy
    • A CALL COMES IN: Studio Flow
      • Select the desired flow.
  5. Click Save.



Have more questions? Submit a request
Powered by Zendesk