Forward Incoming SMS Messages with Twilio Studio

Twilio Studio allows you to drag and drop widgets to build a number of different Programmable Messaging flows. Here are steps for creating a simple SMS message forwarding flow, and configuring it for use on your Twilio number.

Note: At this time, Studio does not support forwarding SMS to an email address. For examples of non-Studio options for forwarding to email, please see our article Forwarding SMS Messages to your Email Inbox.

Create an SMS Message Forwarding Flow

  1. Login to your account at www.twilio.com/console.
  2. Click Studio Icon_02-Studio.png from the left-side navigation bar.
    NOTE: If Studio is not visible, you may first need to click All Products & Services.
  3. Click the + sign icon Icon_03-New.png to create a new flow.
  4. Enter the desired name, and then click Add Flow.
  5. From the Widget Library on the right, drag and drop a Send Message widget into the flow.B_01_widgets_C.png 
  6. Click and drag the Trigger widget’s Incoming Message lead to connect it to the Send Message widget.
    B_05_transition_C.png 
  7. Click the Send Message widget, and then enter the necessary information:
    NOTE: We recommend using E.164 formatting for this number, which requires a + sign, followed by the country code, area code, and phone number. Check our Lookup tool if you’re unsure.
    B_02_Send.png 
    • MESSAGE BODY: Enter the following text -
      NEW MESSAGE FROM: {{trigger.message.From}}
      BODY: {{trigger.message.Body}}
    • SEND MESSAGE TO: Enter the destination phone number for forwarding your messages.
  8. Click Save or Publish.

Activate a Flow on a Twilio Number

When your flow is published, it can then be configured to handle incoming phone calls or text messages for Twilio phone numbers that support these products. Here’s how to add your flow to a phone number:

  1. Login to your account at www.twilio.com/console.
  2. Click Phone Numbers Icon_05-Numbers.png from the left-side navigation bar.
    NOTE: If Phone Numbers is not visible, you may first need to click All Products & Services.
  3. Click the desired phone number.
  4. Add your Studio flow for incoming messages:
    B_06_number_B.png 
    • CONFIGURE WITH: Webhooks, TwiML Bins, Functions, Studio, or Proxy
    • A MESSAGE COMES IN: Studio Flow
      • Select the desired flow.
  5. Click Save.
Have more questions? Submit a request
Powered by Zendesk