Toll-free phone number restrictions and limitations

Toll-Free numbers are designed to be used for domestic inbound voice calls.

Due to local regulations, Toll-Free numbers may have unique requirements and characteristics that should be considered before purchasing these numbers. The table below lists all the known restrictions and limitations that apply to Toll-Free numbers available from Twilio. Non-compliance with restrictions or lack of use may result in numbers being disconnected.

The table below also includes the local dialing format of each number. In most countries, Toll-Free numbers are only domestically reachable and will not route correctly if dialed from abroad using an international dialing prefix or E.164. If you are calling a Toll-Free number, make sure you’re dialing it from a domestic network, using the local dialing format. Additionally, if using a Toll-Free number to dial out, Caller ID preservation is not guaranteed.

Country

Prefix

Domestic Dialing Format

Usage Restrictions

Limitations

Argentina +54 800 0 800 XXX XXXX Calling card applications not allowed. Each number is limited to 10 concurrent calls. 
Australia +61 1800 1800 XXX XXX    
Austria* +43 800 0 800 XXX XXX    
Belgium* +32 800 0 800 XXXXX   Each number is limited to 250 concurrent calls.
Brazil* +55 800 0 800 XXX XXXX Calling card applications not allowed.  
Chile +56 123 123 XXXX XXXX Calling card applications not allowed. Each number is limited to 100 concurrent calls. Accessible from Entel network only. CLI not guaranteed.
China +86 400 400 XXX XXXX Calling card applications not allowed. Each number is limited to 100 concurrent calls. 
Colombia +57 1800 0 1800 XXX XXXX Calling card applications not allowed.  
Costa Rica +506 800 800 XXX XXXX Calling card and callback applications not allowed. Each number is limited to 1 concurrent call.
Czech Republic* +420 800 800 XXX XXX Calling card applications not allowed.  
Denmark* +45 80 80 XXX XXX   Each number is limited to 100 concurrent calls.
Egypt +20 800  0 800 XXX XXXX Calling card applications not allowed. No access from mobile networks. Can be called from landlines only.
Finland* +358 800 0 800 XXX XXX    
France +33 800
+33 805

0 800 XXX XXX
0 805 XXX XXX

   
Germany* +49 800 0 800 XXX XXXX    
Greece +30 800 800 XXX XXXX Callback applications not allowed. No access from mobile networks. Can be called from landlines only.
Hong Kong +852 800 800 XXX XXX    
India +91 800 000 800 XXX XXXX Calling card and callback applications not allowed. Must be answered outside of India. May require caller to activate "International dialing/ISD". Cannot be reached from TTSL (Prepaid) and Etisalat DB Telecom. Not designed for outbound use.
Indonesia +62 7803 00 7803 XXX XXXX Callback applications not allowed.  
Ireland* +353 1800 1800 XXX XXX   Each number is limited to 100 concurrent calls.
Italy* +39 800 800 XXX XXX   Each number is limited to 100 concurrent calls.
Japan +81 800 0 800 XXX XXXX   Outbound CallerID is not preserved (may interrupt call forwarding that relies on CLI).
Jordan +962 800 0 800 XXXXX Calling card applications not allowed.  No access from mobile networks. Can be called from landlines only.
Malaysia +60 1800 1800 XXX XXX    
Mexico +52 1800 0 1800 XXX XXXX Calling card applications not allowed. Mobile networks charge local rates for making a call to toll-free numbers.
Netherlands* +31 800 0 800 XXX XXXX   Each number is limited to 10 concurrent calls.
New Zealand* +64 800 0 800 XXX XXX    
Norway +47 800 800 XXXXX   Each number is limited to 120 concurrent calls.
Philippines* +63 1800 1800 XXXX XXXX Calling card and callback applications not allowed. Can only be reached by PDLT landline networks, and SUN and SMART mobile networks.
Poland* +48 800 00 800 XXX XXXX   Mobile networks charge airtime for making a call to toll-free numbers.
Portugal* +351 800 800 XX XXXX    
Qatar +974 800 00 800 XXX XXX Calling card applications not allowed.  
Romania* +40 800 0 800 XXX XXX    
Saudi Arabia +966 800 800 XXX XXXX Calling card applications not allowed. Can only be reached by GO & Etihad Atheeb landline networks, and Mobily & Zain mobile networks.
Singapore +65 800 800 XXX XXXX Calling card applications not allowed.  
Slovakia* +421 800 0 800 XXX XXX Calling card applications not allowed.  
South Africa +27 800 0 800 XXX XXX Calling card and callback applications not allowed.  
South Korea +82 308 00 308 XXX XXXX   Each number is limited to 120 concurrent calls.
Spain* +34 900 900 XXX XXX   Each number is limited to 100 concurrent calls.
Sweden* +46 200 0 200 XXX XXX    
Switzerland* +41 800 0 800 XXX XXX    
Taiwan +866 80 00 80 XXX XXXX Calling card applications not allowed.   
United Arab Emirates +971 8000 8000 XXXX XXXX Calling card applications not allowed.   
United Kingdom +44 800
+44 808
0 800 XXX XXXX
0 808 XXX XXXX
   
United States & Canada +1 800
+1 844
+1 855
+1 866
+1 877
+1 888
1800 XXX XXXX
1844 XXX XXXX
1855 XXX XXXX
1866 XXX XXXX
1877 XXX XXXX
1888 XXX XXXX
   
Venezuela +58800 0 800 XXX XXXX Calling card applications not allowed.  
Vietnam +84 120 120 XXX XXX Calling card applications not allowed.  Can only be reached by VNPT, Vinaphone, Mobifone, and SPT networks.

 

*Calls to Toll-Free numbers in this country are charged based on the type of number the call is originated from. Calls from landlines are charged a lower rate than calls from mobiles. See pricing pages for details.

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