Toll-free phone number restrictions and limitations

Toll-Free numbers are designed to be used for domestic inbound voice calls.

Due to local regulations, Toll-Free numbers may have unique requirements and characteristics that should be considered before purchasing these numbers. The table below lists all the known restrictions and limitations that apply to Toll-Free numbers available from Twilio. Non-compliance with restrictions or lack of use may result in numbers being disconnected.

The table below also includes the local dialing format of each number. In most countries, Toll-Free numbers are only domestically reachable and will not route correctly if dialed from abroad using an international dialing prefix or E.164. If you are calling a Toll-Free number, make sure you’re dialing it from a domestic network, using the local dialing format.

Country

Prefix

Domestic Dialing Format

Usage Restrictions

Limitations

Argentina

+54 800

0 800 XXX XXXX

Calling card applications not allowed. Each number is limited to 10 concurrent calls. 

Australia

+61 1800

1800 XXX XXX

   

Austria*

+43 800

0 800 XXX XXX

   

Belgium*

+32 800

0 800 XXXXX

 

Each number is limited to 250 concurrent calls.

Brazil*

+55 800

0 800 XXX XXXX

Calling card applications not allowed.

 

Chile

+56 123

123 XXXX XXXX

Calling card applications not allowed. Each number is limited to 100 concurrent calls. Accessible from Entel network only. CLI not guaranteed.

Costa Rica

+506 800

800 XXX XXXX

Calling card and callback applications not allowed. Each number is limited to 1 concurrent call.

Czech Republic*

+420 800

800 XXX XXX

Calling card applications not allowed.

 

Denmark*

+45 80

80 XXX XXX

 

Each number is limited to 100 concurrent calls.

Finland*

+358 800

0 800 XXX XXX

   

France

+33 800

+33 805

0 800 XXX XXX

0 805 XXX XXX

   

Germany*

+49 800

0 800 XXX XXXX

   

Greece

+30 800

800 XXX XXXX

Callback applications not allowed. No access from mobile networks. Can be called from landlines only.

Hong Kong

+852 800

800 XXX XXX

   

India

+91 800

000 800 XXX XXXX

Calling card and callback applications not allowed.

May require caller to activate "International dialing/ISD". Cannot be reached from TTSL (Prepaid) and Etisalat DB Telecom.

Indonesia

+62 7803

00 7803 XXX XXXX

Callback applications not allowed.

 

Ireland*

+353 1800

1800 XXX XXX

 

Each number is limited to 100 concurrent calls.

Italy*

+39 800

800 XXX XXX

 

Each number is limited to 100 concurrent calls.

Japan

+81 800

0 800 XXX XXXX

 

Outbound CallerID is not preserved (may interrupt call forwarding that relies on CLI).

Mexico

+52 1800

0 1800 XXX XXXX

Calling card applications not allowed.

Mobile networks charge local rates for making a call to toll-free numbers.

Netherlands*

+31 800

0 800 XXX XXXX

 

Each number is limited to 10 concurrent calls.

New Zealand*

+64 800

0 800 XXX XXX

   

Norway

+47 800

800 XXXXX

 

Each number is limited to 120 concurrent calls.

Philippines*

+63 1800

1800 XXXX XXXX

Calling card and callback applications not allowed.

Can only be reached by PDLT landline networks, and SUN and SMART mobile networks.

Poland*

+48 800

00 800 XXX XXXX

 

Mobile networks charge airtime for making a call to toll-free numbers.

Portugal*

+351 800

800 XX XXXX

   

Singapore

+65 800

800 XXX XXXX

Calling card applications not allowed.

 

Slovakia*

+421 800

0 800 XXX XXX

Calling card applications not allowed.

 

South Korea

+82 308

00 308 XXX XXXX

 

Each number is limited to 120 concurrent calls.

Spain*

+34 900

900 XXX XXX

 

Each number is limited to 100 concurrent calls.

Sweden*

+46 200

0 200 XXX XXX

   

Switzerland*

+41 800

0 800 XXX XXX

   

United Kingdom

+44 800

+44 808

0 800 XXX XXXX

0 808 XXX XXXX

   

United States & Canada

+1 800

+1 844

+1 855

+1 866

+1 877

+1 888

1800 XXX XXXX

1844 XXX XXXX

1855 XXX XXXX

1866 XXX XXXX

1877 XXX XXXX

1888 XXX XXXX

   

 

*Calls to Toll-Free numbers in this country are charged based on the type of number the call is originated from. Calls from landlines are charged a lower rate than calls from mobiles. See pricing pages for details.

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