To Check Your Number Registration Status: Go to your Phone Numbers in the Twilio Console, then Manage > Active Numbers. For additional guidance, visit our Troubleshooting article.

Toll-free phone number restrictions and limitations

Toll-Free numbers are designed to be used for domestic inbound voice calls. Please note that outbound calls will only work in the US and Canada. International outbound calling is not supported.

Due to local regulations, Toll-Free numbers may have unique requirements and characteristics that should be considered before purchasing these numbers. The table below lists all the known restrictions and limitations that apply to Toll-Free numbers available from Twilio. Non-compliance with restrictions or lack of use may result in numbers being disconnected.

The table below also includes the local dialing format of each number. In most countries, Toll-Free numbers are only domestically reachable and will not route correctly if dialed from abroad using an international dialing prefix or E.164. If you are calling a Toll-Free number, make sure you’re dialing it from a domestic network, using the local dialing format.

Country

Prefix

Domestic Dialing Format

Usage Restrictions

Limitations

Argentina +54 800 0 800 XXX XXXX   Not reachable from Skype or Google Voice
Australia +61 1800 1800 XXX XXX    
Austria* +43 800 0 800 XXX XXX    
Belarus +375 8200 8 8200 XXX XXXX Calling card applications not allowed.  
Belgium* +32 800 0 800 XXXXX   Each number is limited to 250 concurrent calls.
Bolivia +591 800 800 XXX XXX    
Botswana +267 800 00 269 800 XXX XXXX   Each number is limited to 20 concurrent calls. Accessible only from landlines. Note unusual dialing format.
Bulgaria +359 800 00 800 XXX XXXX Calling card applications not allowed.  
Brazil* +55 800 0 800 XXX XXXX Calling card applications not allowed.  
Chile +56 123 123 XXXX XXXX Calling card applications not allowed. Each number is limited to 100 concurrent calls. Accessible from Entel network only. CLI not guaranteed.
China +86 400 400 XXX XXXX Calling card applications not allowed. Each number is limited to 100 concurrent calls. Not for outbound use. PDD may be high.
Colombia +57 1800 0 1800 XXX XXXX Calling card applications not allowed.  
Costa Rica +506 800 800 XXX XXXX Calling card and callback applications not allowed. Each number is limited to 1 concurrent call.
Czech Republic* +420 800 800 XXX XXX Calling card applications not allowed.  
Denmark* +45 80 80 XXX XXX   Each number is limited to 100 concurrent calls.
Ecuador +593 1800 1800 XXX XXX Calling card and callback applications not allowed.  
Egypt +20 800  0 800 XXX XXXX Calling card applications not allowed. No access from mobile networks. Can be called from landlines only.
Finland* +358 800 0 800 XXX XXX    
France +33 800
+33 805
0 800 XXX XXX
0 805 XXX XXX
   
Germany* +49 800 0 800 XXX XXXX    
Greece +30 800 800 XXX XXXX Callback applications not allowed. No access from mobile networks. Can be called from landlines only.
Hong Kong +852 800 800 XXX XXX    
India +91 800 000 800 XXX XXXX Calling card and callback applications not allowed. Must be answered outside of India. May require caller to activate "International dialing/ISD". Cannot be reached from TTSL (Prepaid) and Etisalat DB Telecom. Not for outbound use.
Indonesia +62 7803
+62 1803
00 7803 XXX XXXX
00 1803 XXX XXXX
Callback applications not allowed.  
Ireland* +353 1800 1800 XXX XXX   Each number is limited to 100 concurrent calls.
Israel +972 180 180 XXX XXXX    
Italy* +39 800 800 XXX XXX   Each number is limited to 100 concurrent calls.
Japan +81 800
+81 120

0 800 XXX XXXX
0 120 XXX XXXX

   
Jordan +962 800 0 800 XXXXX Calling card applications not allowed.  No access from mobile networks. Can be called from landlines only.
Malaysia +60 1800 1800 XXX XXX    
Mexico +52 800 800 XXX XXXX Calling card applications not allowed. Mobile networks charge local rates for making a call to toll-free numbers.
Netherlands* +31 800 0 800 XXX XXXX   Each number is limited to 10 concurrent calls.
New Zealand* +64 800 0 800 XXX XXX    
Norway +47 800 800 XXXXX   Each number is limited to 120 concurrent calls.
Panama +507800 00 800 XXX XXXX   Only reachable from fixed line network cable and wireless. Not reachable from mobile networks.
Paraguay +595 95800 00 9800 XXX XXXX Calling card applications not allowed. No access from mobile networks. Can be called from landlines only.
Peru +51800 0 800 XXXXX    
Philippines* +63 1800 1800 XXXX XXXX Calling card and callback applications not allowed. Can only be reached by PDLT landline networks, and SUN and SMART mobile networks.
Poland* +48 800 00 800 XXX XXXX   Mobile networks charge airtime for making a call to toll-free numbers.
Portugal* +351 800 800 XX XXXX    
Qatar +974 800 00 800 XXX XXX Calling card applications not allowed.  
Romania* +40 800 0 800 XXX XXX    
Serbia +381 800 0 800 XXX XXX Calling card applications not allowed.  
Singapore +65 800 800 XXX XXXX Calling card applications not allowed.  
Slovakia* +421 800 0 800 XXX XXX Calling card applications not allowed.  
South Africa +27 800 0 800 XXX XXX Calling card and callback applications not allowed.  
South Korea +82 308 00 308 XXX XXXX   Each number is limited to 120 concurrent calls.
Spain* +34 900 900 XXX XXX   Each number is limited to 100 concurrent calls.
Sri Lanka +94 0 XX XXX XXXX    
Sweden* +46 200 0 200 XXX XXX    
Switzerland* +41 800 0 800 XXX XXX    
Taiwan +866 80 00 80 XXX XXXX Calling card applications not allowed.  Not for outbound use.
Thailand +66 1800 1800 XXX XXXX Calling card applications not allowed.   
Uganda +256 800 0 800 XXX XXX    
United Arab Emirates +971 8000 8000 XXXX XXXX Calling card applications not allowed.   
United Kingdom +44 800
+44 808
0 800 XXX XXXX
0 808 XXX XXXX
   
United States & Canada +1 800
+1 833
+1 844
+1 855
+1 866
+1 877
+1 888
1800 XXX XXXX
1833 XXX XXXX
1844 XXX XXXX
1855 XXX XXXX
1866 XXX XXXX
1877 XXX XXXX
1888 XXX XXXX
  Capable of outbound calls and messages.
Uruguay +598 4 0 4XX XXX XXXX   No access from Claro network.
Venezuela +58800 0 800 XXX XXXX Calling card applications not allowed.  
Vietnam +84 120 120 XXX XXX Calling card applications not allowed.  Can only be reached by VNPT, Vinaphone, and SPT networks.

 

*Calls to Toll-Free numbers in this country are charged based on the type of number the call is originated from. Calls from landlines are charged a lower rate than calls from mobiles. See pricing pages for details.

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